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Patient Services Representative
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 9/22/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing insurance authorizations. Exhibits strong communication skills and a professional demeanor while handling patient interactions and office operations.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutCharge PostingCash ManagementBasic Computer SkillsMedical Information Reporting
Soft Skills
Professional ConductCommunication Skills
Tools & Technologies
Telephone Systems
Certifications & Qualifications
Associate's DegreeMandatory Insurance Training
Industry Keywords
Patient Care RequestsReferralsWork Queue ActivityEligibilityNetwork Coverage
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Handle phone calls and distribute messages according to communication standards
- Manage incoming patient care requests, referrals, work queue activity, and incoming telephone calls
- Initiate and secure prior authorizations as needed
Requirements
What you’ll need- Associate's Degree in a related field
- Experience with general office equipment
- Basic computer skills
- Competency with telephone systems
- Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Ability to initiate and secure prior authorizations as needed
- Ability to accurately and completely report medical information
- Professional and responsible conduct
Benefits
Comp & perks- Comprehensive benefits package
- Equal opportunity employment
- Potential for growth and life-long careers