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Patient Services Representative
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 10/5/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and insurance coverage rules, ensuring accurate management of patient care requests and communications. Maintains professionalism while handling patient interactions and administrative tasks in a clinical setting.
Highest-signal resume keywords
Patient RegistrationInsurance Coverage RulesPrior AuthorizationsTelephone SystemsAppointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InPatient Check-OutCharge PostingCash ManagementMedical Information Reporting
Soft Skills
Professional DemeanorCommunication Skills
Tools & Technologies
Telephone Systems
Certifications & Qualifications
Mandatory Insurance Training
Industry Keywords
Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue Activity
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in and check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Handle phone calls and distribute messages according to practice communication standards
- Manage patient care requests related to in-basket activities, referrals, work queue activity, and incoming calls
- Initiate and secure prior authorizations as needed
- Maintain a responsible and professional demeanor
Requirements
What you’ll need- Proficient with insurance coverage rules, including eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Competent to initiate and secure prior authorizations as needed
- Competent in telephone systems
- Ability to accurately, completely, and promptly report medical information
- Full-time availability for a day shift, Monday through Friday, 9–6
- Availability for two weekend shifts and holidays as needed
- On-call availability
Benefits
Comp & perks- Comprehensive benefits package
- Equal opportunity employment