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Patient Services Representative – Brain & Spine
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 9/22/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing medical information while ensuring compliance with insurance coverage rules and prior authorization processes. Exhibits strong communication skills and professionalism in handling patient interactions and care requests.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance Coverage RulesPrior AuthorizationTelephone Systems Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutCharge PostingCash ManagementMedical Information ReportingReferral Management
Soft Skills
ProfessionalismCommunication
Certifications & Qualifications
Mandatory Insurance Training
Industry Keywords
Patient Care RequestsEligibility VerificationNetwork CoverageBenefits Management
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Make and manage phone calls and messages
- Accurately communicate medical information from patients and referring physicians
- Manage incoming patient care requests, referrals, work queue activity, and incoming telephone calls
- Initiate and secure prior authorizations as needed
- Conduct oneself in a responsible, professional manner
Requirements
What you’ll need- Proficiency with telephone systems
- Accurate, complete, and timely reporting of medical information
- Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Ability to initiate and secure prior authorizations as needed
- Ability to work Monday–Friday day schedule
- No weekend, holiday, or on-call requirements
Benefits
Comp & perks- Comprehensive benefits package for team members and providers
- Equal opportunity employment
- Potential for growth and life-long careers