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Patient Services Representative – Central Services
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 9/29/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while ensuring compliance with insurance coverage rules and prior authorization processes. Exhibits strong organizational skills and professionalism in a clinical environment.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InPatient Check-OutCharge PostingCash ManagementTelephone System CompetencyMedical Information ReportingIn-Basket Activity ManagementReferral ManagementWork Queue Activity ManagementInsurance Training Completion
Soft Skills
ProfessionalismCommunication
Tools & Technologies
Computer SkillsOffice Equipment
Certifications & Qualifications
Associate's DegreeMandatory Insurance Training
Industry Keywords
Patient Care RequestsE-VerifyForm I-9
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in and check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Make and manage phone calls
- Take and deliver messages to physicians, nurses, and others
- Accurately, completely, and promptly report medical information obtained from patients and referring physicians
- Distribute messages according to practice communication standards
- Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
- Initiate and secure prior authorizations as needed
- Conduct oneself in a responsible and professional manner
Requirements
What you’ll need- Associate's Degree
- Basic computer skills
- General office equipment proficiency
- Competency with telephone systems
- Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Competency to initiate and secure prior authorizations as needed
- Ability to work Monday-Friday, 8:00 a.m.-5:00 p.m.
- Work authorization verification through E-Verify and Form I-9
Benefits
Comp & perks- Comprehensive benefits package
- Equal opportunity employment
- Potential for growth and life-long careers