Patient Services Representative – CMPG Intensivists

Carle Health

. Greet patients, families, and visitors and provide a warm welcome .

Posted 10/22/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient communication and interpersonal skills while ensuring compliance with healthcare regulations. Proficient in managing patient information and appointments, contributing to a positive healthcare experience.

Highest-signal resume keywords

Patient CommunicationAppointment ManagementCompliance With HIPAABilling AccuracyCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electronic Health Record SystemsDemographic Information EntryCharge CapturePayment CollectionInsurance Verification

Soft Skills

Empathetic CommunicationProblem SolvingTeam CollaborationWarm Welcoming AttitudeAttention To Detail

Tools & Technologies

MyUnityPointTelephone Management Systems

Certifications & Qualifications

Associate's DegreeCompliance With CLIACompliance With OSHA

Industry Keywords

HealthcarePatient LiaisonRisk ManagementCorporate ComplianceE-Verify

About the role

Key responsibilities & impact

Greet patients, families, and visitors and provide a warm welcome
Serve as a liaison between patients, families, visitors, and healthcare team members
Address questions and provide non-medical information
Communicate empathetically and help patients navigate their healthcare experience
Report and assist with resolving patient and family concerns
Answer, screen, route, and manage telephone calls
Make, cancel, and reschedule patient appointments
Support digital patient communications through MyUnityPoint and text
Gather, verify, and enter demographic and insurance information into patient accounting and electronic health record systems
Assist with charge capture and billing accuracy
Collect payments, issue receipts, and reconcile daily receivables
Open and/or close the clinic according to guidelines
Collaborate with support services to maintain a clean, welcoming environment
Attend meetings, read emails, and monitor the organization’s intranet
Monitor environmental conditions to protect health information
Improve quality and customer service and support team goals
Perform other duties requested by the Clinic Administrator

Requirements

What you’ll need

Associate's Degree in a related field, or related work experience in lieu of education
Maintain regular and consistent attendance
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Comply with Corporate Compliance and HIPAA policies and procedures
Comply with federal, state, and local work authorization requirements through E-Verify

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers