Patient Services Representative – CWP ENT

Carle Health

. Coordinate daily clinic preparation, including patient identification and check-in/check-out .

Posted 9/15/2026full-timeNormal • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing multiple provider schedules while ensuring compliance with insurance coverage rules and prior authorizations. Exhibits strong organizational skills and professionalism in handling patient care requests and communication.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage UnderstandingPrior Authorization ManagementTelephone System Competence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsGeneral Office Equipment ExperienceCash ManagementPatient Check-In/Check-OutMedical Information Relay

Soft Skills

ProfessionalismOrganizational SkillsCommunication Skills

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Care RequestsReferral ManagementWork Queue ManagementOffice Supply Management

About the role

Key responsibilities & impact

Coordinate daily clinic preparation, including patient identification and check-in/check-out
Post charges and manage cash
Schedule patient appointments and manage multiple provider schedules
Register patients and set up accounts
Handle phone calls and accurately relay messages and medical information
Manage patient care requests, referrals, in-basket activities, work queues, and incoming calls
Manage hearing aid drop-offs and pickups for repair
Order and maintain office supplies
Conduct oneself in a responsible and professional manner

Requirements

What you’ll need

Associate's Degree or experience in lieu of education
General office equipment experience
Basic computer skills
Proficient understanding of insurance coverage rules, eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competent to initiate and secure prior authorizations as needed
Ability to manage multiple schedules and make dual appointments
Competence with telephone systems
Full-time availability Monday-Friday, roughly 8-5
No weekend, holiday, or on-call requirements

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
E-Verify participation