Patient Services Representative – Eye

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 10/30/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient care requests while ensuring compliance with insurance coverage rules and prior authorization processes. Exhibits strong communication skills to convey information effectively and maintain a positive patient experience.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In/Check-OutCharge PostingCash ManagementMedical Information ReportingBasic Computer Skills

Soft Skills

Positive Image ConveyanceInterpersonal Skills

Tools & Technologies

Telephone Systems

Certifications & Qualifications

Associate's DegreeMandatory Insurance Training

Industry Keywords

Patient Care RequestsEligibilityNetwork CoverageBenefitsIn-Basket Activities

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and complete patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and distribute messages according to practice communication standards
Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and telephone calls
Initiate and secure prior authorizations as needed
Convey a positive image and provide information to meet patients' needs

Requirements

What you’ll need

Associate's Degree in a related field
Basic computer skills
Competence with telephone systems
Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competence initiating and securing prior authorizations as needed
Ability to accurately, completely, and promptly report medical information
Ability to work Monday-Friday, 8 AM-5 PM
No weekend, holiday, or on-call requirements

Benefits

Comp & perks

Comprehensive benefits package
Equal opportunity employment