Patient Services Representative – Eye

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 10/1/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and insurance eligibility verification while maintaining effective communication and professionalism in a clinical setting.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Eligibility VerificationPrior Authorization ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsMedical Information ReportingCash ManagementCharge PostingTelephone System Proficiency

Soft Skills

Customer FocusProfessionalismTeamworkSelf-Development

Certifications & Qualifications

Associate's Degree

Industry Keywords

Patient Check-In/Check-OutInsurance Coverage RulesNetwork CoverageBenefits RulesIn-Basket Activities

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and take and deliver messages to physicians, nurses, and others
Accurately report medical information obtained from patients and referring physicians
Distribute messages according to practice communication standards
Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
Apply insurance eligibility, network coverage, and benefits rules
Initiate and secure prior authorizations as needed
Conduct oneself in a responsible and professional manner

Requirements

What you’ll need

Associate's Degree in a related field
Basic computer skills
Proficiency with telephone systems
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competence initiating and securing prior authorizations
Accurate, complete, and timely reporting of medical information
Customer/patient focus, effective communication, professionalism, self-development, and teamwork

Benefits

Comp & perks

Comprehensive benefits package
No weekend requirements
No holiday requirements
No on-call requirements
Monday-Friday schedule, 8 AM-5 PM