Patient Services Representative

Carle Health

. Supervise Patient Services Representative staff and centralized service functions .

Posted 10/5/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $27 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising patient services staff, managing scheduling and payroll processes, and implementing policies to enhance operational efficiency. Proven ability to establish standards, provide training, and improve patient satisfaction through effective leadership and communication.

Highest-signal resume keywords

Staff SupervisionScheduling ManagementRegistration Error AuditingTraining CoordinationPayroll Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staff SchedulingRegistration Error StandardsAudit Registration DataPayroll ManagementPoint-Of-Service Collections

Soft Skills

Feedback ProvisionConflict ResolutionCustomer Service

Tools & Technologies

Kronos

Industry Keywords

Patient ServicesCentralized ServiceProductivity TargetsE-Verify

About the role

Key responsibilities & impact

Supervise Patient Services Representative staff and centralized service functions
Assist the manager with registration process changes to improve patient satisfaction
Prepare staff schedules within budget parameters and ensure adequate coverage
Establish registration error standards and audit registration data against industry benchmarks
Provide continuous feedback to reduce errors and improve workflow
Coordinate staff training, new employee job training, preceptors, and clinical students
Work with clinical leadership to maintain efficient provider schedules
Enhance point-of-service collections and support financial stewardship
Recommend and initiate personnel actions including hiring, appraisals, discipline, and promotions
Assign, review, and edit direct-report work
Resolve employee work issues and customer concerns, questions, and complaints
Assist with department supplies and equipment budget
Establish daily work and desk assignments
Maintain department payroll records and submit payroll information
Respond to Patient Relations concerns
Work Patient, Account, Claim Edit, and Router Workques daily
Serve as Kronos timekeeper and assist with payroll processing
Approve scheduling and vacations for all sites
Maintain productivity targets and department goals
Design and implement department policies

Requirements

What you’ll need

Responsible for daily supervision of Windsor Centralized Service PSR staff and functions
Ability to prepare staff schedules and ensure adequate shift coverage
Ability to establish registration error standards and audit registration data
Ability to provide staff feedback and coordinate training
Ability to perform as a working supervisor during staffing and volume fluctuations
Ability to work weekends and holidays as needed
On-call availability required
Participation in payroll, scheduling, vacation approvals, and productivity targets
Work authorization verification through E-Verify

Benefits

Comp & perks

Comprehensive benefits package
Equal opportunity employment
Potential for growth and life-long careers