Patient Services Representative

Carle Health

. Welcome and assist patients, families, and visitors .

Posted 10/5/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient communication and support skills, ensuring compliance with HIPAA and other regulatory standards while effectively managing patient information and appointments.

Highest-signal resume keywords

Patient CommunicationHIPAA ComplianceAppointment SchedulingInsurance VerificationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demographic Data EntryCharge CaptureBilling AccuracyElectronic Health Record SystemsPayment Collection

Soft Skills

Empathetic CommunicationProblem ResolutionCollaborationOrganizational Skills

Tools & Technologies

MyUnityPointTelephone Systems

Certifications & Qualifications

Associate's DegreeE-Verify Authorization

Industry Keywords

CLIA ComplianceOSHA ComplianceSafety and Risk ManagementCorporate Compliance

About the role

Key responsibilities & impact

Welcome and assist patients, families, and visitors
Serve as a liaison between patients/families/visitors and healthcare team members
Address questions and provide non-medical information
Communicate empathetically and provide opportunities for questions
Report and help resolve patient and family concerns
Consult healthcare team members and provide updates to patients and families
Answer, screen, and route telephone calls
Make, cancel, and reschedule patient appointments
Support digital patient communications through MyUnityPoint, text, and other channels
Gather, verify, and enter demographic and insurance information into patient accounting and electronic health record systems
Assist with charge capture and billing accuracy
Collect payments, issue receipts, and reconcile daily receivable activity
Open and close the clinic according to guidelines
Collaborate with support services to maintain a clean, welcoming environment
Attend clinic/department meetings and monitor organizational communications
Protect confidential health information and comply with HIPAA
Improve quality and customer service
Perform other duties requested by the Clinic Administrator

Requirements

What you’ll need

Associate's Degree in a related field or experience in lieu of education
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines
Maintain compliance with Personnel policies and procedures
Behave consistently with Corporate Compliance and HIPAA policies and procedures
Maintain regular and consistent attendance
Work Monday-Friday, 7:45 a.m.-4:45 p.m.
Participate in day shift work
Work authorization verification through E-Verify

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers