Patient Services Representative – Gastroenterology

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/22/2026full-timeNormal • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in patient coordination, data entry, and financial processing within a clinical setting. Proficient in managing patient interactions and maintaining accurate medical records while ensuring a positive patient experience.

Highest-signal resume keywords

Patient Check-In/Check-OutMedical Record DocumentationPayment ProcessingData Entry for Patient DemographicsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Chart PreparationAppointment SchedulingCash Drawer BalancingCredit Card ProcessingData EntryFilingFaxingScanning

Soft Skills

Positive Patient ExperienceCommunication Skills

Industry Keywords

Clinic PreparationPatient RecordsBilling InquiriesFinancial Processing

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Greet patients and provide a positive patient experience
Check patients in and out, verify information, and update medical records
Assemble and prepare patient charts
Schedule, confirm, and reschedule patient appointments
Scan documents into patient files
Collect, post, and record payments and receipts
Answer phones and respond to patient voicemails
Maintain cash drawers, balance nightly deposits, and complete credit card processing
Perform data entry for patient demographics, insurance, notes, and payments
Process end-of-day batching for billing and accounting departments as needed
Perform filing, faxing, scanning, and other office duties
Respond to billing and financial inquiries or direct them to appropriate departments

Requirements

What you’ll need

Customer service work experience
Regular and reliable attendance is required
Ability to perform patient identification, check-in/check-out, and medical-record documentation
Ability to schedule and reschedule patient appointments
Ability to collect payments, post transactions, balance cash drawers, and complete credit card processing
Ability to perform data entry involving patient demographics, insurance, notes, and payments
Ability to perform routine office tasks including filing, faxing, and scanning

Benefits

Comp & perks

Comprehensive benefits package
Staggered scheduling available; employee needs considered
Monday-Friday schedule
No weekend requirements
No holiday requirements
No on-call requirements