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Patient Services Representative – HVI
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 10/7/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing patient care requests while ensuring compliance with insurance coverage rules and prior authorization processes. Exhibits strong organizational skills and professionalism in a clinical environment.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingPrior AuthorizationInsurance Coverage ProficiencyMedical Information Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutCash ManagementBasic Computer SkillsGeneral Office EquipmentTelephone System Proficiency
Soft Skills
ProfessionalismOrganizational Skills
Certifications & Qualifications
Associate's DegreeMandatory Insurance Training
Industry Keywords
Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue ActivityEligibilityNetwork CoverageBenefits
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and complete patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Handle incoming and outgoing telephone calls and messages
- Manage patient care requests related to in-basket activities, referrals, work queue activity, and incoming calls
- Initiate and secure prior authorizations
- Conduct oneself in a responsible and professional manner
Requirements
What you’ll need- Associate's Degree in a related field
- Basic computer skills
- Experience with general office equipment
- Proficiency with telephone systems
- Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Competency initiating and securing prior authorizations as needed
- Ability to accurately and timely report medical information
- Ability to work Monday–Friday, 8:00 a.m.–5:00 p.m.
Benefits
Comp & perks- Comprehensive benefits package
- Equal Opportunity Employer
- E-Verify participation