Patient Services Representative – HVI

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 10/23/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing insurance coverage rules. Capable of handling patient communications and maintaining a professional image while ensuring accurate reporting of medical information.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementCommunication Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsGeneral Office Equipment ExperienceTelephone Systems CompetencyMedical Information ReportingInsurance Training Completion

Soft Skills

Professional Image MaintenancePositive Communication

Certifications & Qualifications

Associate's Degree

Industry Keywords

Patient Check-In/Check-OutCash ManagementIn-Basket ActivitiesReferralsWork Queue Activity

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and distribute messages according to communication standards
Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed
Provide information and maintain a positive, professional image

Requirements

What you’ll need

Associate's Degree in a related field
Basic computer skills
Experience with general office equipment
Competency in telephone systems
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Ability to initiate and secure prior authorizations as needed
Ability to accurately, completely, and promptly report medical information
Experience in lieu of education is considered

Benefits

Comp & perks

Comprehensive benefits package
No weekend requirements
No holiday requirements
No on-call requirements
Monday–Friday day schedule (8am–5pm)