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Patient Services Representative – Oncology Center Services
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 9/15/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while ensuring compliance with insurance coverage rules and prior authorization processes.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-In/Check-OutCharge PostingCash ManagementTelephone System CompetenceMedical Information Reporting
Soft Skills
Communication SkillsCustomer Service Orientation
Tools & Technologies
Computer SkillsOffice Equipment
Certifications & Qualifications
Associate's DegreeMandatory Insurance Training
Industry Keywords
Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue Activity
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Make and manage telephone calls and messages
- Take and deliver messages to physicians, nurses, and others
- Distribute messages according to practice communication standards
- Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
- Initiate and secure prior authorizations as needed
- Provide information and a positive image to ensure patients' needs are met
Requirements
What you’ll need- Associate's Degree
- Basic computer skills
- General office equipment proficiency
- Competence in telephone systems
- Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Competence initiating and securing prior authorizations as needed
- Ability to accurately, completely, and promptly report medical information
- Ability to work Monday-Friday, 8-5
- Ability to work daytime shifts
- No weekend, holiday, or on-call requirements
Benefits
Comp & perks- Comprehensive benefits package
- Equal opportunity employment