Patient Services Representative – Oncology Center Services

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/29/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient communications while adhering to insurance coverage rules and maintaining professionalism in a clinical setting.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementGeneral Office Equipment Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-In/Check-OutCharge PostingCash ManagementTelephone System CompetencyBasic Computer Skills

Soft Skills

ProfessionalismCommunication

Certifications & Qualifications

Associate's DegreeMandatory Insurance Training

Industry Keywords

Patient Care RequestsIn-Basket ActivitiesReferralsWork Queue Activity

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Make and manage phone calls and messages
Accurately and promptly report medical information from patients and referring physicians
Distribute messages according to practice communication standards
Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming calls
Conduct oneself in a responsible and professional manner

Requirements

What you’ll need

Associate's Degree
Basic computer skills
General office equipment proficiency
Competency in telephone systems
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competency to initiate and secure prior authorizations as needed
Must meet work authorization requirements verified through E-Verify

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Potential for growth and life-long careers