Patient Services Representative – Radiology Support Services

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 9/29/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing communications within a clinical setting. Possesses a strong understanding of insurance coverage rules and the ability to secure prior authorizations effectively.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingInsurance Coverage ProficiencyPrior Authorization ManagementCommunication Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsMedical Information ReportingCash ManagementOffice Equipment OperationTelephone System Competence

Soft Skills

Professional ConductResponsibility

Certifications & Qualifications

Associate's DegreeMandatory Insurance Training

Industry Keywords

Patient Check-In/Check-OutIn-Basket ActivitiesReferral ManagementWork Queue Activity

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and conduct patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Make and manage phone calls and messages
Take and deliver messages to physicians, nurses, and others
Accurately distribute patient and physician messages according to communication standards
Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations as needed
Conduct oneself in a responsible, professional manner

Requirements

What you’ll need

Associate's Degree
General office equipment
Basic computer skills
Competence with telephone systems
Proficiency with insurance coverage rules, including eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Ability to initiate and secure prior authorizations as needed
Ability to accurately and timely report medical information
Full-time availability for Monday–Friday, 6:30 a.m.–3:00 p.m. schedule

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Equal opportunity employment
Potential for growth and life-long careers