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Patient Services Representative – SWC Prim Care
Carle Health. Coordinate and participate in daily clinic preparation .
Posted 9/22/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and insurance coverage rules, while maintaining professional communication and managing patient care requests effectively.
Highest-signal resume keywords
Patient Check-In/Check-OutInsurance Coverage RulesPrior AuthorizationTelephone SystemsPatient Appointment Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationCharge PostingCash ManagementMedical Information ReportingIn-Basket Management
Soft Skills
ProfessionalismCommunication
Certifications & Qualifications
Associate's DegreeMandatory Insurance Training
Industry Keywords
Patient Care RequestsReferral ManagementWork Queue ActivityStaffing Coverage
About the role
Key responsibilities & impact- Coordinate and participate in daily clinic preparation
- Identify patients and perform patient check-in/check-out
- Post charges and manage cash
- Schedule patient appointments
- Register patients and set up accounts
- Make and manage phone calls and messages
- Accurately and promptly report medical information obtained from patients and referring physicians
- Distribute messages according to practice communication standards
- Manage incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls
- Review and assist with night, weekend, and holiday staffing coverage
- Conduct oneself in a responsible and professional manner
Requirements
What you’ll need- Associate's Degree in a related field, or related work experience in lieu of education
- Successful completion of mandatory insurance training and ongoing competency refreshers
- Proficient with insurance coverage rules, including eligibility, network coverage, and benefits
- Competent to initiate and secure prior authorizations as needed
- Competent in telephone systems
- Ability to work a Monday–Friday, 8 a.m.–5 p.m. schedule
- Weekend requirements: Yes
- On-call requirements: Rotational
- Holiday requirements: Optional
Benefits
Comp & perks- Comprehensive benefits package
- Potential for growth and life-long careers