Patient Services Representative – Urology

Carle Health

. Coordinate and participate in daily clinic preparation .

Posted 10/30/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient care requests while ensuring compliance with insurance coverage rules and prior authorization processes. Maintains a professional demeanor and effective communication skills to enhance patient experience.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingPrior AuthorizationInsurance Coverage KnowledgeCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Check-In/Check-OutCharge PostingCash ManagementMedical Information ReportingBasic Computer Skills

Soft Skills

ProfessionalismResponsibility

Tools & Technologies

Telephone SystemsGeneral Office Equipment

Certifications & Qualifications

Mandatory Insurance Training

Industry Keywords

Patient Care RequestsEligibilityNetwork CoverageBenefits

About the role

Key responsibilities & impact

Coordinate and participate in daily clinic preparation
Identify patients and perform patient check-in/check-out
Post charges and manage cash
Schedule patient appointments
Register patients and set up accounts
Handle phone calls and distribute messages according to communication standards
Manage incoming patient care requests, in-basket activities, referrals, work queue activity, and incoming telephone calls
Initiate and secure prior authorizations
Provide information to meet patients’ needs and convey a positive image
Conduct oneself in a responsible, professional manner

Requirements

What you’ll need

Associate's Degree in a related field
Basic computer skills
Knowledge of general office equipment
Competence with telephone systems
Proficiency with insurance coverage rules, eligibility, network coverage, and benefits
Successful completion of mandatory insurance training and ongoing competency refreshers
Competence initiating and securing prior authorizations as needed
Ability to accurately, completely, and timely report medical information
Work schedule availability Monday–Friday, 8:00 a.m.–5:00 p.m.
No weekend, holiday, or on-call requirements

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers