PSR Supervisor – HVI

Carle Health

. Supervise daily operations of HVI Centralized Services Patient Service Representative staff and functions .

Posted 10/27/2026full-timeUrbana • Illinois • United StatesMid-LevelSenior💰 $27 - $44 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising Patient Service Representative operations, coordinating staff schedules, and ensuring high-quality customer service. Proficient in conducting quality audits, managing revenue cycle activities, and utilizing EMR systems to enhance operational efficiency.

Highest-signal resume keywords

Patient Service Representative ExperienceEMR Workflow CompetencyKronos Timekeeping ProficiencyQuality Audit ConductingStaff Scheduling and Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Service Representative DutiesSchedulingRegistrationRevenue Cycle ActivitiesQuality Improvement InitiativesPersonnel ActionsWork Assignments ReviewPayroll ProcessingMonitoring WorkqueuesAccreditation Survey Support

Soft Skills

Customer ServiceConflict ResolutionTeam LeadershipProfessional Role ModelingCommunication

Tools & Technologies

EMR SystemsKronos

Certifications & Qualifications

Associate's Degree

Industry Keywords

Patient SatisfactionFinancial StewardshipDepartmental AuditsQuality AuditsStaffing Coverage

About the role

Key responsibilities & impact

Supervise daily operations of HVI Centralized Services Patient Service Representative staff and functions
Coordinate daily work and desk assignments to ensure staffing coverage and excellent customer service
Prepare staff schedules within budget parameters and approve scheduling and vacation requests
Train staff, coordinate preceptors, assist with new PSR training, and serve as a professional role model
Perform personnel actions, assign work, review direct reports' work, and assist with payroll processing
Resolve work-related issues and escalate complex situations to management
Support accreditation surveys, departmental audits, and implementation of recommended changes
Develop and participate in Quality Improvement initiatives and conduct quality audits
Meet productivity targets and department goals aligned with the strategic plan
Design and implement department-related policies
Resolve customer concerns, questions, and complaints and coordinate corrective action
Establish standards and training to reduce registration errors
Supervise and assist staff with patient satisfaction and revenue cycle activities
Work Patient, Account, Claim Edit, and Router workqueues daily
Assist with supply and equipment budget development and maintenance
Monitor procedure and testing workqueues and schedules to support financial stewardship
Participate in or lead team huddles
Serve as an EMR Superuser

Requirements

What you’ll need

Associate's Degree
Coordinate and oversee preceptors for new staff members
Experience or competency in Patient Service Representative duties, scheduling, registration, customer service, revenue cycle activities, and EMR workflows is required by the described responsibilities
Ability to perform personnel actions including hiring, performance appraisals, disciplinary actions, promotions, work assignments, and review/editing of direct reports' work
Ability to use Kronos for timekeeping and payroll-related processing
Ability to meet productivity targets, department goals, SVR targets, and staffing coverage requirements
Ability to conduct quality audits and support accreditation surveys and departmental audits
Ability to monitor referrals, in-baskets, waitlists, recall reports, workqueues, procedure/testing queues, and schedules
Ability to participate in or lead team huddles
Ability to work Monday-Friday, 8:00 a.m.-5:00 p.m.
Work authorization verification through E-Verify and Form I-9

Benefits

Comp & perks

Comprehensive benefits package
Equal Opportunity Employer
Potential for growth and life-long careers