Scheduler – BMC Pt Access

Carle Health

. Answer, schedule, and document inquiries from patients and providers via telephone, internet-based, written, or electronic correspondence .

Posted 9/22/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing patient and provider inquiries. Proficient in utilizing the HIS system for accurate patient information management and communication facilitation.

Highest-signal resume keywords

Customer Service ExperiencePatient Information ManagementInquiry DocumentationScheduling and Pre-RegistrationCommunication Facilitation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Demographics VerificationInsurance Information ManagementMessage TranscriptionMedical Information ReportingInquiry Screening

Soft Skills

Effective CommunicationAttention to DetailOrganizational Skills

Tools & Technologies

HIS System

Industry Keywords

Patient CareProvider CommunicationHealthcare Services

About the role

Key responsibilities & impact

Answer, schedule, and document inquiries from patients and providers via telephone, internet-based, written, or electronic correspondence
Follow up on patient and provider inquiries
Educate patients and providers about insurance, providers, departments/locations, payment options, and Carle services
Obtain, update, and verify patient information in the HIS system
Answer telephones and transcribe and deliver messages to physicians, nurses, and others
Report medical information from patients and referring physicians accurately, completely, and promptly
Distribute messages according to practice communication standards
Facilitate communication between patients, providers, and the scheduler

Requirements

What you’ll need

Customer service work experience
Ability to accurately screen and complete patient and provider inquiries
Ability to document inquiries accurately and completely
Ability to schedule and pre-register patients
Ability to obtain, update, and verify patient demographics, insurance, emergency contacts, co-pays, and primary physicians in the HIS system
Ability to answer telephones, transcribe and deliver messages
Ability to accurately and timely report medical information
Ability to work Monday through Friday, 8:00–4:30
No weekend, holiday, or on-call requirements

Benefits

Comp & perks

Comprehensive benefits package for team members and providers
Equal opportunity employment
E-Verify participation