Scheduling Specialist

Carle Health

. Answer, schedule, document, and follow up on patient and provider inquiries received by telephone, internet-based, or written/electronic correspondence .

Posted 10/5/2026full-timeChampaign • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while effectively managing patient inquiries and facilitating communication between patients and providers. Proficient in obtaining and verifying patient information, educating stakeholders about services and insurance options, and adhering to communication standards.

Highest-signal resume keywords

Customer Service ExperiencePatient EducationInsurance KnowledgeAccurate DocumentationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingInformation VerificationMedical ReportingDemographic ManagementInquiry Follow-Up

Soft Skills

Interpersonal SkillsProblem-SolvingAttention to Detail

Industry Keywords

Patient CareHealthcare ServicesInsurance OptionsService AvailabilityCommunication Standards

About the role

Key responsibilities & impact

Answer, schedule, document, and follow up on patient and provider inquiries received by telephone, internet-based, or written/electronic correspondence
Direct patients to appropriate providers, services, or level of care
Provide information so patients can fully utilize Carle services
Facilitate communication among patients, providers, and the scheduling specialist
Educate patients and providers about patient-care issues, insurance, providers, departments/locations, payment options, and service availability
Obtain, update, and verify patient demographics, insurance, co-pays, and primary physicians
Answer telephones and take and deliver messages to physicians, nurses, and others
Report medical information from patients and referring physicians accurately, completely, and promptly
Distribute messages according to practice communication standards

Requirements

What you’ll need

Customer service work experience
Ability to accurately screen, schedule, document, and follow up on patient and provider inquiries
Ability to educate patients and providers regarding insurance, providers, departments/locations, payment options, and Carle services
Ability to obtain, update, and verify patient demographics, insurance, co-pays, and primary physicians
Ability to accurately and timely report medical information
Mandatory first four weeks of training, Monday–Friday, including one evening and one weekend training shift
Availability for rotating weekend, holiday, and on-call requirements

Benefits

Comp & perks

Comprehensive benefits package for team members and providers