Unit Assistant – Customer Service Liaison

Carle Health

. Assist the unit nursing leadership team in meeting unit, departmental, and organizational objectives .

Posted 10/27/2026full-timePeoria • Illinois • United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating unit projects and enhancing patient experience through effective communication and administrative support. Proficient in analyzing operational data to drive quality initiatives and improve customer service.

Highest-signal resume keywords

Basic Life Support (BLS)Inpatient Hospital ExperienceCustomer Service SkillsUnit Secretary DutiesData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationData AnalysisAdministrative SupportQuality InitiativesCustomer Experience Protocols

Soft Skills

EmpathyProblem SolvingRelationship BuildingCommunication

Tools & Technologies

Fax MachinesPrintersNursing-Unit Technology

Certifications & Qualifications

Basic Life Support (BLS)

Industry Keywords

Patient ExperienceNursing LeadershipUnit OperationsClerical Processes

About the role

Key responsibilities & impact

Assist the unit nursing leadership team in meeting unit, departmental, and organizational objectives
Coordinate, plan, develop, and implement assigned unit projects
Promote and maintain a high-level customer experience for patients and families
Facilitate nursing-unit activities through receptionist and clerical processes
Validate and coach staff to meet customer service and quality initiatives
Solve complex problems related to unit operations and customer service events
Analyze computerized and paper-system information to identify trends and develop interventions and corrective action plans
Exhibit empathy and foster meaningful relationships with patients and families
Greet visitors, physicians, patients, and staff
Answer telephone calls professionally and promptly, identifying the unit, name, and title
Perform Unit Secretary and administrative duties delegated by the Nurse Manager

Requirements

What you’ll need

Basic Life Support (BLS) within 30 days from the American Heart Association (AHA)
Work experience in an inpatient hospital
Ability to maintain current knowledge of relevant patient-experience protocols and procedures
Ability to use and troubleshoot fax machines, printers, and other nursing-unit technology
Ability to perform Unit Secretary and administrative duties as delegated by the Nurse Manager

Benefits

Comp & perks

Comprehensive benefits package
No weekends
No holidays
No on-call requirements
Day shift schedule: M-F 8:30AM-5PM
Equal Opportunity Employer