Referral Development – Outreach Specialist

Carolina Center for ABA & Autism Treatment

. Identify and develop relationships with pediatricians, diagnostic providers, therapists, schools, autism support organizations, and other potential referral sources.

Posted 10/15/2026full-timeNorth Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong relationship-building capabilities with referral partners, effective communication skills, and a proactive approach to outreach and business development in the healthcare sector. Proficient in managing referral activities and utilizing CRM systems to track engagement and growth opportunities.

Highest-signal resume keywords

Business DevelopmentProvider RelationsCommunity OutreachHubSpot ProficiencyHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Referral DevelopmentOutreach PlanningMarket AnalysisCustomer Relationship ManagementData Tracking

Soft Skills

Strong CommunicationProblem-SolvingOrganizational SkillsTime ManagementSelf-Motivation

Tools & Technologies

HubSpotCRM SystemsReporting Systems

Industry Keywords

HealthcareApplied Behavior AnalysisBehavioral HealthReferral SourcesNetworking

About the role

Key responsibilities & impact

Identify and develop relationships with pediatricians, diagnostic providers, therapists, schools, autism support organizations, and other potential referral sources.
Build and maintain trusted relationships with existing partners through regular visits, communication, and follow-through.
Educate referral partners about KBH's services, referral processes, and availability to support appropriate referrals.
Plan and conduct proactive, in-person outreach across assigned markets.
Represent KBH at community events, professional meetings, and networking opportunities.
Coordinate referral partner educational activities, including Lunch & Learns, with local clinic teams.
Develop and execute outreach plans aligned with market priorities, referral opportunities, and clinic capacity.
Monitor referral activity, identify partner-engagement opportunities, and support growth in qualified referrals.
Collaborate with clinical leadership, intake, and marketing to provide referral partners with accurate and timely information.
Maintain referral partner information, outreach activity, and follow-up records in HubSpot.
Track referral relationships, referral trends, and outreach effectiveness.
Share referral activity, market insights, and growth opportunities with business development leadership.

Requirements

What you’ll need

High school diploma or equivalent with 3+ years of relevant experience in business development, sales, provider relations, community outreach, or similar relationship-based work, including demonstrated experience independently developing and maintaining customer, client, or referral relationships.
Bachelor’s degree in marketing, business, communications, healthcare administration or related field with 1+ year relevant experience in business development, sales, provider relations, community outreach, or similar relationship-based work. Relevant internships may qualify.
Demonstrated ability to confidently initiate conversations, engage unfamiliar individuals, and build productive professional relationships.
Demonstrated initiative and self-motivation, with the ability to independently identify opportunities, manage priorities, and follow through to achieve results.
Strong organizational, time management, and follow-through skills, with the ability to independently manage schedules, competing priorities, and commitments.
Strong communication and problem-solving skills, with the ability to respond effectively to unexpected questions or situations and adapt to different audiences.
Proficiency with common business technology and ability to learn CRM and reporting systems.
Must reside in North Carolina and be willing and able to conduct regular in-person outreach and travel throughout assigned markets.
Experience in healthcare, applied behavior analysis (ABA), behavioral health, provider relations, or healthcare referral development; preferred.
Experience with HubSpot or a comparable CRM platform; preferred.
Ideal candidate lives in either the Charlotte or Raleigh metros, or is excited about traveling in those areas.

Benefits

Comp & perks

Equal opportunity employer
Remote work based on employee preference and business needs
Onsite work at a KBH location based on employee preference and business needs