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Customer Service Operator – Commercial Call Center
Carrefour Marketplace. Provide personalized and empathetic voice-based customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized voice-based customer service while effectively meeting sales targets and ensuring customer satisfaction. Proficient in customer needs analysis and employing effective communication techniques to foster loyalty and resolve inquiries.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Needs AnalysisSales TechniquesTask Prioritization
Soft Skills
Clear CommunicationEmpathyProactivityTeam Collaboration
Tools & Technologies
Wired Network ConnectionInternet Connection (100 Mbps)
Certifications & Qualifications
High School Diploma
Industry Keywords
Voice-Based Customer ServiceFinancial ProductsCustomer LoyaltyPerformance-Based IncentivesCustomer Satisfaction
About the role
Key responsibilities & impact- Provide personalized and empathetic voice-based customer service
- Offer financial products and services to build customer loyalty and provide the best solution
- Meet and exceed sales targets, with the opportunity to earn performance-based incentives
- Welcome customers, resolve questions, and handle requests
- Ensure complete customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday through Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Customer service techniques
- Clear and objective communication
- Active listening and customer needs analysis
- Time management and task prioritization
- Proactivity and a desire to make a difference
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Life insurance
- Discount on the Carrefour card for purchases across the Carrefour network
- Sesc partnership
- Pharmacy benefit
- Optical reimbursement
- TotalPass
- Internet allowance
- Incentive campaigns
- Equipment – desktop computer for home-office work
- Flexible breaks
- Semiannual profit-sharing bonus
- Structured development program and career path
- Inclusive and respectful work environment