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Customer Service Operator – Sales Call Center
Carrefour Marketplace. Provide personalized and empathetic voice-based customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized voice-based customer service while effectively promoting financial products to enhance customer loyalty. Exhibits strong communication, active listening, and time management skills to achieve sales targets and ensure customer satisfaction.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceClear CommunicationActive ListeningTime Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyTeam CollaborationResults-Oriented MindsetTask PrioritizationCreative Problem Solving
Tools & Technologies
Wired Network ConnectionInternet Connection (100 Mbps)
Certifications & Qualifications
High School Diploma
Industry Keywords
Voice-Based Customer ServiceFinancial ProductsCustomer LoyaltySales TargetsPerformance-Based Incentives
About the role
Key responsibilities & impact- Provide personalized and empathetic voice-based customer service
- Offer financial products and services to build customer loyalty
- Achieve and exceed sales targets
- Earn performance-based incentives
- Welcome customers and resolve their questions
- Handle requests with excellence and ensure customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday through Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Customer service techniques
- Clear and objective communication
- Active listening and analysis of customer needs
- Time management and task prioritization
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided — desktop computer
- Flexible breaks
- Semiannual Profit Sharing and Results Program
- Internet allowance
- Structured development program and career path
- Inclusive and respectful work environment
- TotalPass
- Optical care reimbursement
- Transportation voucher
- Pharmacy benefits program
- Partnership with Sesc
- Discount on the Carrefour card for purchases across the Carrefour network
- Life insurance