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Customer Service Representative – Commercial Call Center
Carrefour Marketplace. Provide empathetic, personalized voice-based customer service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathetic communication, active listening, and problem-solving to ensure customer satisfaction and loyalty. Proven ability to meet sales targets and work collaboratively in a team environment.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementProactive Attitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationTask PrioritizationTeam CollaborationCreative Problem-SolvingResults-Oriented Mindset
Tools & Technologies
Wired Network ConnectionInternet Connection
Industry Keywords
Financial ProductsCustomer LoyaltyVoice-Based Customer ServiceCustomer SatisfactionPerformance-Based Bonuses
About the role
Key responsibilities & impact- Provide empathetic, personalized voice-based customer service
- Offer financial products and services to build customer loyalty and provide the best solution
- Meet and exceed sales targets, with performance-based bonuses available
- Address and resolve customer questions and requests
- Ensure complete customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday through Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and customer needs analysis
- Time management and task prioritization
- Proactive attitude and a desire to make a difference
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment – desktop computer for remote work
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career advancement plan
- Inclusive and respectful work environment
- Life insurance
- Partnership with Sesc
- Pharmacy benefit
- Transportation voucher
- Optical reimbursement
- TotalPass
- Discount on the Carrefour card for purchases across the Carrefour network