Customer Service Representative – Commercial Call Center

Carrefour Marketplace

. Provide personalized and empathetic voice support to customers .

Posted 11/4/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on personalized support and effective communication. Proven ability to meet sales targets while fostering customer loyalty through tailored financial solutions.

Highest-signal resume keywords

Customer Service TechniquesSales ExperienceClear CommunicationActive ListeningTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProactive AttitudeTeam CollaborationTask PrioritizationResults-Oriented

Tools & Technologies

Internet ConnectionWired Network Connection

Certifications & Qualifications

High School Diploma

Industry Keywords

Financial ProductsCustomer LoyaltyCustomer SatisfactionSales Targets

About the role

Key responsibilities & impact

Provide personalized and empathetic voice support to customers
Resolve customer needs with tailored solutions
Offer financial products and services to build customer loyalty
Meet and exceed sales targets
Welcome customers, answer questions, and handle requests
Ensure customer satisfaction with every interaction

Requirements

What you’ll need

High school diploma
Sales experience is a plus
Availability to work a 6-on, 1-off schedule (Monday to Saturday)
6 hours and 20 minutes per day
Internet connection with a minimum speed of 100 Mbps
Wired network connection for desktop use
Clear and effective communication
Customer service techniques
Active listening and analysis of customer needs
Time management and task prioritization
Proactive attitude and willingness to make a difference
Ability to work as part of a team and develop creative solutions
Results-oriented

Benefits

Comp & perks

Meal voucher
Medical and dental insurance
Incentive campaigns and performance awards
Partnership with Sesc
Discount on the Carrefour card for purchases across the Carrefour network
Optical expense reimbursement
Life insurance
Pharmacy benefits
TotalPass
Structured development program and career path
Internet allowance
Equipment provided – desktop computer for home-based work
Flexible breaks
Semiannual profit-sharing and results-based bonus (PLR)
Inclusive and respectful work environment