Customer Service Representative – Commercial Call Center

Carrefour Marketplace

. Provide personalized and empathetic voice-based support to customers .

Posted 10/1/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic voice-based customer support while effectively promoting financial products and services. Excels in achieving sales targets through proactive customer engagement and strong communication skills.

Highest-signal resume keywords

Customer Service TechniquesSales ExperienceActive ListeningTime ManagementResults-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesCustomer Needs Analysis

Soft Skills

Clear CommunicationProactivityTeam Collaboration

Tools & Technologies

Wired Network ConnectionInternet Connection (100 Mbps)

Certifications & Qualifications

High School Diploma

Industry Keywords

Voice-Based SupportCustomer SatisfactionFinancial ProductsCustomer Loyalty

About the role

Key responsibilities & impact

Provide personalized and empathetic voice-based support to customers
Offer financial products and services to build customer loyalty and meet their needs
Achieve and exceed sales targets
Welcome customers, resolve questions, and handle requests
Ensure complete customer satisfaction

Requirements

What you’ll need

High school diploma
Sales experience is a plus
Availability to work a 6-on, 1-off schedule (Monday through Saturday)
6 hours and 20 minutes per day
Internet connection with a minimum speed of 100 Mbps, using a wired network connection for desktop use
Clear and objective communication
Customer service techniques
Active listening and customer needs analysis
Time management and prioritization of demands
Proactivity and a desire to make a difference
Ability to work as part of a team and seek creative solutions
Results-oriented mindset

Benefits

Comp & perks

Meal voucher
Medical and dental insurance
Incentive campaigns and performance awards
Desktop computer provided for home office use
Flexible breaks
Semiannual profit-sharing bonus
Internet allowance
Structured development program and career path
Inclusive and respectful work environment
Partnership with Sesc
Discounts on the Carrefour card for purchases across the Carrefour network
TotalPass
Pharmacy benefit
Life insurance
Transportation allowance
Optical reimbursement