Customer Service Representative – Retention, Commercial Call Center

Carrefour Marketplace

. Handle inbound voice calls for customer retention .

Posted 10/8/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation and argumentation skills while effectively managing customer retention through personalized solutions. Proficient in utilizing customer service systems and maintaining high-quality service standards.

Highest-signal resume keywords

Customer RetentionNegotiation SkillsVerbal CommunicationWritten CommunicationTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service SystemsBasic Computer Knowledge

Soft Skills

Proactive AttitudeResults-Oriented Mindset

Certifications & Qualifications

High School Diploma

Industry Keywords

Inbound Voice CallsCustomer Needs IdentificationObjection HandlingPersonalized SolutionsCompany Procedures

About the role

Key responsibilities & impact

Handle inbound voice calls for customer retention
Identify and understand customers’ needs in order to offer personalized solutions
Overcome objections and negotiate alternatives to retain customers
Record all interactions in the customer service system
Work toward retention and customer service quality targets
Follow company procedures and policies

Requirements

What you’ll need

High school diploma
Availability to work a 6-on, 1-off schedule (Monday to Saturday)
Workday: 6 hours and 20 minutes per day
Internet connection with a minimum speed of 100 Mbps and a wired network connection for desktop use
Strong argumentation and negotiation skills
Good verbal and written communication skills
Basic knowledge of computers and customer service systems
Proactive attitude and a desire to make a difference
Ability to work as part of a team and develop creative solutions to delight customers
Results-oriented mindset
Previous retention experience is a plus
Preferred professional experience: Less than 1 year

Benefits

Comp & perks

Meal voucher
Medical and dental insurance
Incentive campaigns
Equipment provided – desktop computer
Flexible breaks
Semiannual profit-sharing bonus
Internet allowance
Structured development program and career path
Inclusive and respectful work environment
Life insurance
Discount on the Carrefour card for purchases at Carrefour stores
Optical reimbursement
Sesc partnership
Transportation allowance
TotalPass
Pharmacy benefit
Incentive campaigns and awards