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Customer Service Representative – Sales Call Center
Carrefour Marketplace. Provide empathetic, human-centered customer service by phone .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathetic communication and problem resolution. Proven ability to meet sales targets while fostering customer loyalty through effective financial product offerings.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementResults-Oriented Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Clear CommunicationProactivityTeam CollaborationTask PrioritizationCreative Problem Solving
Tools & Technologies
Wired Network ConnectionInternet Connection
Industry Keywords
Financial ProductsCustomer LoyaltySales TargetsCustomer Satisfaction
About the role
Key responsibilities & impact- Provide empathetic, human-centered customer service by phone
- Offer financial products and services to build customer loyalty
- Meet and exceed sales targets
- Listen to and resolve questions
- Handle requests with excellence
- Ensure complete customer satisfaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday through Saturday)
- Workday: 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection required for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and analysis of customer needs
- Time management and task prioritization
- Proactivity and a desire to make a difference
- Ability to work as part of a team and find creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided – desktop computer
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet cost allowance
- Structured professional development program and career path
- Inclusive and respectful work environment
- TotalPass
- Optical reimbursement
- Transportation voucher
- Pharmacy benefits program
- Partnership with Sesc
- Discount on the Carrefour card for purchases at Carrefour stores
- Life insurance