Voice Customer Service Operator – Commercial Call Center

Carrefour Marketplace

. Provide humanized and empathetic voice support to customers .

Posted 11/6/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service techniques and active listening skills to provide empathetic support and personalized solutions. Proven ability to meet sales targets while managing time effectively and working collaboratively within a team.

Highest-signal resume keywords

Customer Service TechniquesSales ExperienceActive ListeningTime ManagementProactivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesCustomer SupportProblem Resolution

Soft Skills

Clear CommunicationTeam CollaborationCreative SolutionsResults-Oriented Mindset

Tools & Technologies

Wired Network ConnectionInternet Connection

Certifications & Qualifications

High School Diploma

Industry Keywords

Financial ProductsCustomer LoyaltyCustomer Satisfaction

About the role

Key responsibilities & impact

Provide humanized and empathetic voice support to customers
Offer financial products and services to build customer loyalty
Meet and exceed sales targets
Welcome customers, resolve questions, and handle requests
Ensure customer satisfaction and provide personalized solutions

Requirements

What you’ll need

High school diploma
Sales experience is a plus
Availability to work a 6-on, 1-off schedule (Monday through Saturday)
6 hours and 20 minutes per day
Internet connection with a minimum speed of 100 Mbps
Wired network connection for desktop use
Clear and objective communication
Customer service techniques
Active listening and analysis of customer needs
Time management and task prioritization
Proactivity and a desire to make a difference
Ability to work as part of a team and develop creative solutions
Results-oriented mindset

Benefits

Comp & perks

Meal voucher
Medical and dental insurance
Incentive campaigns and performance bonuses
Partnership with Sesc
Discount on the Carrefour card for purchases at Carrefour stores
Optical reimbursement
Transportation allowance
Life insurance
Pharmacy benefits
TotalPass
Structured development program and career path
Internet allowance
Equipment provided – desktop computer for home office use
Flexible breaks
Semiannual profit-sharing and results-based bonus (PLR)
Inclusive and respectful work environment