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Voice Customer Service Representative – Commercial Call Center
Carrefour Marketplace. Provide humanized and empathetic voice support to customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service techniques and active listening skills to provide empathetic support and resolve inquiries effectively. Proven ability to meet sales targets while fostering customer loyalty through personalized interactions.
Highest-signal resume keywords
Customer Service TechniquesSales ExperienceActive ListeningTime ManagementProactivity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesCustomer Needs AnalysisResults-Oriented Mindset
Soft Skills
Clear CommunicationTeam CollaborationCreative Problem Solving
Tools & Technologies
Wired Network ConnectionInternet Connection (100 Mbps)
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer SatisfactionFinancial ProductsCustomer Loyalty
About the role
Key responsibilities & impact- Provide humanized and empathetic voice support to customers
- Offer financial products and services to build customer loyalty
- Meet and exceed sales targets
- Address and resolve customer questions and requests
- Ensure complete customer satisfaction
- Create a positive and personalized experience in every interaction
Requirements
What you’ll need- High school diploma
- Sales experience is a plus
- Availability to work a 6-on, 1-off schedule (Monday to Saturday)
- 6 hours and 20 minutes per day
- Internet connection with a minimum speed of 100 Mbps
- Wired network connection for desktop use
- Clear and objective communication
- Customer service techniques
- Active listening and customer needs analysis
- Time management and demand prioritization
- Proactivity and a desire to make a difference
- Ability to work as part of a team and develop creative solutions
- Results-oriented mindset
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Incentive campaigns
- Equipment provided: desktop computer
- Flexible breaks
- Semiannual profit-sharing bonus
- Internet allowance
- Structured development program and career path
- Inclusive and respectful work environment
- Sesc partnership
- Carrefour card discount for purchases across the Carrefour network
- TotalPass
- Pharmacy benefit
- Life insurance
- Transportation allowance
- Optical reimbursement
- Incentive campaigns and performance awards