Claims Recovery & Analysis Specialist

Carrington Holding Company, LLC

. Reconcile all loan advances after GSE or Government Mortgage Insured expense claims are paid .

Posted 11/5/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage servicing default processes, including claims recovery, financial reconciliation, and compliance with GSE and Government Mortgage Insured guidelines. Strong analytical and organizational skills are essential for identifying process improvements and managing multiple tasks effectively.

Highest-signal resume keywords

Mortgage Servicing Default ExperienceClaims Recovery AnalysisFinancial ReconciliationKnowledge of FHA, VA, USDA, and PMI ClaimsStrong Computer Skills with MS Word and Excel

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AnalysisLoanServ ExperienceDefault Servicing ProcessesQuality Review CorrectionsData AnalysisSupplemental Claims PreparationReconciliation AccuracyClaims Cash PostingDocumentation SkillsAccounting Background

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsDiplomatic CommunicationAssertive Communication

Industry Keywords

GSE GuidelinesGovernment Mortgage InsuredLoss MitigationBankruptcyForeclosureConveyanceClaims ProcessingInvestor ComplianceAgency GuidelinesFinancial Loss Prevention

About the role

Key responsibilities & impact

Reconcile all loan advances after GSE or Government Mortgage Insured expense claims are paid
Complete daily financial loan reconciliations and determine avoidable or unavoidable financial losses
Prepare Claims Recovery & Analysis Posting Tickets and Claims Cash Posting Tickets when applicable
Verify claim proceeds, short sale proceeds, and third-party foreclosure sale proceeds are accurately credited
Prepare and file GSE or Government Mortgage Insured Supplemental Claims according to insurer guidelines and requirements
Validate the accuracy of reconciliations for recovered and unrecovered advances
Complete corrections identified during Quality Review within 24 hours
Maintain a monthly aggregate accuracy rate of 98%
Analyze data elements, apply decision rationale, and provide evidentiary support in written summaries
Recommend process and procedure improvements to prevent future losses
Escalate failures to comply with investor, insurer, or CMS guidelines and requirements
Ensure applicable Supplemental Claim documents are imaged timely
Stay current with GSE and Government Mortgage Insured guidelines, industry standards, and client expectations
Plan and schedule work efficiently, reduce costs, and eliminate non-essential manual processes
Identify policy and procedure gaps and recommend corrective actions
Exercise accountability for assigned duties and results

Requirements

What you’ll need

High School diploma required; Associate/Bachelor Degree related/other field preferred
One (1) to Two (2) years of mortgage servicing default experience
Previous FHA, VA, USDA and PMI claims experience preferred
One (1) or more years’ LoanServ experience for all default related workstations
Strong knowledge of Default Servicing processes through Loss Mitigation, Bankruptcy, Foreclosure, Conveyance and Claims
Knowledge of mortgage servicing state, federal and agency guidelines and timelines
Financial and loss analysis experience, including determining whether all funds/advances due CMS have been recovered
Moderate accounting background and ability to complete financial reconciliations
Strong computer skills with MS Word and Excel
Comprehensive writing skills, including punctuation, grammar, organization, and formatting
Ability to substantiate facts and properly document them
Diplomatic and assertive communication skills
Strong attention to detail, time management, and organizational skills
Ability to work effectively with staff, management, investors/insurers, and third parties
Ability to make moderately impactful decisions within the immediate work unit
Ability to identify urgent matters and escalate appropriately
Ability to handle multiple tasks under pressure and changing priorities

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other discounts through the employee portal
Customized training programs
Employee referral bonuses
Educational Reimbursement
Carrington Charitable Foundation community contributions