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Early Stage Collections Specialist, I – 11am to 8pm EST shift
Carrington Holding Company, LLC. Counsel borrowers on methods for bringing loans current and explore alternative solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan servicing and borrower counseling, with a strong focus on negotiating payment arrangements and educating borrowers on various mortgage options. Proficient in handling customer inquiries and providing support in a high-volume environment.
Highest-signal resume keywords
Loan Servicing ExperienceCustomer Service SkillsNegotiation SkillsBilingual SpanishCompliance Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ExperienceFinancial EvaluationPayment ProcessingMortgage Assistance DocumentationRepayment Plan Education
Soft Skills
Communication SkillsProblem-Solving SkillsInterpersonal Skills
Tools & Technologies
Servicing WebsiteCustomer Service Software
Industry Keywords
BankingMortgageLoan ServicingDelinquency ManagementLoss Mitigation
About the role
Key responsibilities & impact- Counsel borrowers on methods for bringing loans current and explore alternative solutions
- Contact borrowers in the early stages of delinquency (1–59 days)
- Negotiate payment arrangements
- Evaluate borrowers’ ability to pay and collect financial information
- Educate borrowers on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and refinancing options
- Initiate and explain documents for Request for Mortgage Assistance packages
- Serve as a possible single point of contact for borrowers
- Escalate borrowers to licensed Loss Mitigation associates when needed
- Provide payment and payoff status, verify payment history and servicer contact information, and process payments
- Assist with servicing website payments, denied access, and password resets
- Respond to escrow, loss draft, and closing document inquiries
- Provide servicing status on payment/credit disputes, escrow refunds/shortages, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and other mortgage activities
- Support inbound Customer Service on high inbound volume days
Requirements
What you’ll need- High school diploma or equivalent work experience
- Less than one (1) year collections experience in a customer service/call center environment and/or loan servicing experience
- Experience in the Banking, Mortgage/Loan Servicing industries preferred
- Ability to work the 11am to 8pm EST shift
- Spanish bilingual skill set eligible for additional pay
- Compliance with company policies and applicable US state and federal laws and regulations
Benefits
Comp & perks- Monthly incentive bonus
- Additional $1.50/hr for Spanish bilingual skill set
- Additional $1.50/hr for working 11am to 8pm
- Comprehensive healthcare plans for you and your family
- Discretionary 401(k) match of 50% of the first 4% of pay contributed
- Fitness, restaurant, retail, and other discounts through the employee portal
- Customized training programs
- Employee referral bonuses
- Educational Reimbursement
- Carrington Charitable Foundation community support