Loan Servicing Specialist, Special Loans

Carrington Holding Company, LLC

. Review service release loans for proper documentation before release .

Posted 10/30/2026full-timeRemote • United StatesJunior💰 $19 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mortgage servicing, including auditing loan documentation, managing ARM contracts, and ensuring compliance with SCRA regulations. Proficient in Microsoft Word and Excel, with strong organizational and communication skills to handle loan-related inquiries and documentation effectively.

Highest-signal resume keywords

Mortgage Servicing ExperienceSCRA Compliance ResearchARM Contract ManagementMicrosoft Excel ProficiencyLoan Documentation Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Documentation ReviewSCRA Compliance ResearchARM Contract ManagementPayment Change AuditingMicrosoft ExcelMicrosoft WordBasic Arithmetic SkillsLoan Modification ProcessingRecast Request ProcessingPortfolio Auditing

Soft Skills

Organizational SkillsDecision-Making AbilityEffective CommunicationPrioritization SkillsAttention to Detail

Industry Keywords

Special Loan ProductsMortgage DocumentationHAMP ModificationsLoan ServicingPayment CalculationsAssumption Package ApprovalsEasementsSubordinationsBuydown ProcessesCoverage Letters

About the role

Key responsibilities & impact

Review service release loans for proper documentation before release
Review and maintain ARM contracts, indexes, and balloon plans
Audit pending payment changes and future payment change notifications
Assist CMS departments with special loan-related inquiries, including modification-related issues
Audit the servicing portfolio for loans qualifying for SCRA protection and send coverage letters
Research SCRA compliance and update the servicing system
Maintain daily index values and populate ARM indices for payment calculations
Follow up on assumption package approvals and update records
Run scripts for finalized loan modifications and correct resulting issues
Update servicing-system data fields for compliance and special-loan changes
Process partial releases, subordinations, easements, eminent domains, and oil and gas lease requests
Draft and process recast requests and agreements, obtain approvals, and ensure execution and wire receipt
Research and make system changes requested by investors, customers, or other departments
Assist the acquisitions team with validations for newly acquired loans
Review HAMP modifications for principal reduction, borrower incentives, and recast eligibility
Monitor and complete buydown processes for acquired loans
Recommend updates to department policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

Familiarity with special loan product types and documentation
Intermediate skills in Microsoft Word and Excel required
Ability to understand, remember, and communicate routine, factual information
Ability to make decisions with significant impact on the immediate work unit and monitor impact outside the immediate work unit
Ability to organize and prioritize own work schedule on a short-term basis
Ability to perform basic arithmetic and record, balance, and check results for accuracy
Ability to communicate orally with others accurately, audibly, and quickly
High school diploma or equivalent required; some college preferred
One (1) to two (2) years’ mortgage servicing experience
One year experience with special loan product types or mortgage documentation preferred

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other discounts through the employee portal
Customized training programs
Employee referral bonuses
Educational Reimbursement
Carrington Charitable Foundation community contributions