Loss Mitigation Escalation & Research Specialist

Carrington Holding Company, LLC

. Track requests effectively and timely to ensure regulatory response timelines are met .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $29 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Loss Mitigation processes and mortgage servicing guidelines, with strong analytical skills for root cause analysis and issue resolution. Proficient in Fiserv and Microsoft Suite applications, with a focus on effective communication and organizational abilities.

Highest-signal resume keywords

Loss Mitigation ProcessesFiserv KnowledgeRoot Cause AnalysisMicrosoft Suite ApplicationsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loss MitigationMortgage ServicingRoot Cause AnalysisDatabase ManagementIssue Tracking

Soft Skills

Problem-SolvingOrganizational SkillsInterpersonal SkillsCreative ThinkingPresentation Skills

Tools & Technologies

FiservMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Regulatory ResponseInvestor ProgramsContinuous Process ImprovementBusiness Operations

About the role

Key responsibilities & impact

Track requests effectively and timely to ensure regulatory response timelines are met
Provide trending information to Loss Mitigation Management
Research and respond to inquiries and requests
Prepare detailed responses including root cause analysis and imaging documentation
Partner with Loss Mitigation Managers and Supervisors to recommend resolution actions
Partner with other departments to address loan-level issues and perform root cause analysis
Create and maintain a database tracking issues and resolutions
Provide monthly updates to Management on issues and trends
Serve as the subject matter expert for all Loss Mitigation departments
Assist management with identifying training opportunities and continuous process improvement
Support business operations with minimal travel as required
Perform other assigned duties and projects

Requirements

What you’ll need

High school diploma required; college degree preferred
Four (4) years of combined experience in loss mitigation or mortgage servicing required
Strong working knowledge of Loss Mitigation processes, investor programs, and mortgage servicing guidelines
Excellent Fiserv knowledge and ability to research in system and imaging
Intermediate knowledge of Microsoft Suite applications, including Word, Excel, and Outlook
Excellent written and oral communication skills
Excellent problem-solving skills
Ability to build rapport with all levels of employees
Strong organizational skills and attention to detail
Ability to interact with mid-level, senior, and executive management and serve as a business-level subject matter expert
Ability to think creatively and recommend remediation of issues
Ability to make decisions significantly impacting CMS’s and the department’s credibility, operations, and services
Ability to make informal presentations and speak in front of groups

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other employee discounts through the employee portal
Customized training programs
Employee referral bonuses
Educational reimbursement
Carrington Charitable Foundation community support