Loss Mitigation FHA Claims Specialist

Carrington Holding Company, LLC

. Prepare and file HUD/FHA home retention claims according to investor, insurer, and CMS guidelines .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in preparing and filing HUD/FHA home retention claims while ensuring compliance with investor, insurer, and CMS guidelines. Proficient in mortgage servicing default processes, with strong organizational and communication skills to manage multiple tasks and deadlines effectively.

Highest-signal resume keywords

HUD/FHA Claims ProcessingMortgage Servicing Default ExperienceLoss Mitigation UnderstandingAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims FilingReconciliationError CorrectionBasic ArithmeticReport Composition

Soft Skills

Communication SkillsProblem-Solving AbilityInterpersonal SkillsTime ManagementTeamwork

Industry Keywords

HUD GuidelinesFHA ClaimsLoan EvaluationClaim ProceedsEscrow Management

About the role

Key responsibilities & impact

Prepare and file HUD/FHA home retention claims according to investor, insurer, and CMS guidelines
Follow up semi-daily on outstanding claim proceeds
Reconcile final claim proceeds against claimed amounts, paid amounts, outstanding loan indebtedness, escrow, and corporate advances
Correct error files by cancelling claims and/or processing refund requests to HUD
Provide posting instructions for claim proceeds within 24 hours of receipt
Review, follow up, and ensure timely and accurate completion of scheduled steps
Input completion dates when actions occur and modify scheduled dates with approval when necessary
Perform daily routine follow-up
Keep the Supervisor informed of claim denials, curtailments, processing delays, and other trends or problems
Document servicing, actions, delays, follow-up, and phone conversations in system notes
Ensure claim documents are imaged timely
Maintain and control the HUD audit file
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent work experience; some college preferred
One (1) to two (2) years’ mortgage servicing default experience preferred
Previous FHA claims experience preferred
Understanding of the loss mitigation and claims process
Excellent written and oral communication, organizational, and time management skills
Ability to communicate effectively with internal and external stakeholders at all levels
Strong attention to detail and problem-solving ability
Strong interpersonal skills focused on teamwork and quality in loan evaluation
Ability to handle multiple tasks under pressure and changing priorities
Ability to understand opposing viewpoints on complex issues and negotiate and integrate different viewpoints
Ability to make decisions with moderate impact on the immediate work unit
Ability to organize and prioritize own work schedule on a short-term basis
Ability to perform basic arithmetic and record, balance, and check results for accuracy
Ability to compose detailed reports, work-related manuals, and limited-scope publications
Ability to meet strict deadlines

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other discounts through the employee portal
Customized training programs
Employee referral bonuses
Educational reimbursement
Carrington Charitable Foundation community support