Loss Mitigation Specialist

Carrington Holding Company, LLC

. Educate borrowers on Carrington Mortgage Services’ loss mitigation alternatives to retain home ownership and avoid foreclosure .

Posted 9/23/2026full-timeUnited StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loss mitigation strategies and borrower education within the mortgage servicing industry, with a strong understanding of government program requirements and effective communication skills to assist borrowers in navigating financial hardships.

Highest-signal resume keywords

Loss Mitigation ExperienceNMLS LicensingMortgage Industry KnowledgeGovernment Program RequirementsMicrosoft Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsLoss MitigationCall Center OperationsFinancial Hardship ReviewDocument Evaluation

Soft Skills

CommunicationProblem-SolvingCustomer Service

Certifications & Qualifications

NMLS Licensing

Industry Keywords

Mortgage ServicingFHAVAUSDAFNMAFHLMC

About the role

Key responsibilities & impact

Educate borrowers on Carrington Mortgage Services’ loss mitigation alternatives to retain home ownership and avoid foreclosure
Handle inbound calls and internal transfers to determine borrowers’ intentions and discuss foreclosure alternatives
Make outbound calls regarding signed trial agreements, repayment agreements, and final loan modification documents
Communicate approval or denial of loss mitigation workout options and answer account questions
Review financial hardship documentation to determine appropriate workout options
Engage borrowers in loss mitigation liquidation options and route them to the liquidation team when appropriate
Provide information about title issues affecting modification finalization
Communicate available delinquency or imminent-default resolution options, requirements, timelines, and evaluation status
Notify the Intake team about potentially missing or unacceptable documents
Maintain knowledge of the borrower’s status throughout the delinquency or imminent-default resolution process
Assist borrowers escalating complaints or disputing non-approval reasons
Maintain consistent attendance and perform other duties as assigned

Requirements

What you’ll need

One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required
Full State NMLS licensing required within 6 months of entering this job
Knowledge of mortgage industry terminology preferred
Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC
Knowledge of Microsoft Suite at an intermediate level required
High school graduate

Benefits

Comp & perks

Monthly bonus
Additional $1.50 per hour for bilingual English/Spanish employees
Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other discounts through the employee portal
Customized training programs
Employee referral bonuses
Educational Reimbursement
Carrington Charitable Foundation community support