Loss Mitigation Specialist

Carrington Holding Company, LLC

. Educate borrowers on CMS’ Loss Mitigation alternatives to retain home ownership and avoid foreclosure .

Posted 10/7/2026full-timeUnited StatesJunior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in loss mitigation strategies and borrower education within the mortgage servicing environment, with a strong understanding of government program requirements and timelines. Proficient in handling borrower inquiries and documentation while maintaining compliance with industry standards.

Highest-signal resume keywords

Loss Mitigation ExperienceNMLS LicensingMortgage Industry KnowledgeGovernment Program RequirementsBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsCall Center OperationsFinancial Hardship ReviewWorkout Option CommunicationDocument Evaluation

Soft Skills

Customer ServiceProblem SolvingCommunication

Tools & Technologies

Microsoft Suite

Certifications & Qualifications

NMLS Licensing

Industry Keywords

Mortgage ServicingFHAVAUSDAFNMAFHLMC

About the role

Key responsibilities & impact

Educate borrowers on CMS’ Loss Mitigation alternatives to retain home ownership and avoid foreclosure
Handle inbound calls and internal transfers to determine borrowers’ intent and discuss foreclosure alternatives
Make outbound calls regarding signed trial agreements, repayment agreements, and final loan modification documents
Communicate workout option approvals or denials and answer account questions
Review financial hardship documentation to determine the best workout option
Engage borrowers in liquidation options after denials and route them to the loss mitigation liquidation team
Provide information about title issues affecting modification finalization
Explain delinquency or imminent-default resolution options, requirements, timelines, and evaluation status
Notify the Intake team about missing or unacceptable documents
Maintain knowledge of borrowers’ complete delinquency or imminent-default resolution status
Assist borrowers escalating complaints or disputing non-approval reasons
Perform other duties as assigned

Requirements

What you’ll need

One (1) or more years’ experience in collections, loss mitigation or call center within a mortgage servicing environment required
Full State NMLS licensing required within 6 months of entering this job
Knowledge of mortgage industry terminology preferred
Working knowledge of all Government program requirements and timelines, including FHA, VA, USDA, FNMA and FHLMC
Knowledge of Microsoft Suite at an intermediate level required
Bilingual English/Spanish qualifies for an additional $1.50 per hour

Benefits

Comp & perks

Monthly bonus
Additional $1.50 per hour for bilingual English/Spanish employees
Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other discounts through the employee portal
Customized training programs
Employee referral bonuses
Educational Reimbursement
Carrington Charitable Foundation community support