Specialist, Loss Mitigation FHA Claims

Carrington Holding Company, LLC

. Prepare and file FHA/HUD home retention claims according to investor, insurer, and CMS guidelines .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in FHA/HUD home retention claims processing, including loss mitigation and claims procedures. Strong organizational and communication skills are essential for managing multiple tasks and ensuring timely completion of claims.

Highest-signal resume keywords

FHA Claims ExperienceLoss Mitigation ProcessMortgage Servicing Default ExperienceAttention To DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingBasic ArithmeticReport CompositionDocument ImagingReconciliation

Soft Skills

Written CommunicationOral CommunicationProblem-SolvingInterpersonal SkillsTime Management

Industry Keywords

HUD Audit FileClaim ProceedsInvestor GuidelinesInsurer GuidelinesCMS Guidelines

About the role

Key responsibilities & impact

Prepare and file FHA/HUD home retention claims according to investor, insurer, and CMS guidelines
Follow up semi-daily on outstanding claim proceeds
Reconcile final claim proceeds with amounts claimed, paid, and outstanding loan indebtedness, including escrow and corporate advances
Correct error files by cancelling claims and/or processing HUD refund requests
Provide posting instructions for claim proceeds within 24 hours of receipt
Review, follow up, and ensure timely completion of scheduled steps
Update completion dates when actions occur and modify future dates with approval when necessary
Perform daily routine follow-up
Inform the Supervisor of trends and problems, including claim denials, curtailments, and processing delays
Document servicing, actions, delays, follow-up, and phone conversations in system notes
Ensure claim documents are imaged timely
Maintain and control the HUD audit file
Perform other assigned duties

Requirements

What you’ll need

Understanding of the loss mitigation and claims process
Excellent written and oral communication, organizational, and time management skills
Ability to communicate effectively with all levels internally and externally
Strong attention to detail and problem-solving ability
Strong interpersonal skills with a focus on teamwork and quality on loan evaluation
Ability to handle multiple tasks under pressure and changing priorities
Ability to understand opposing viewpoints on complex issues and negotiate and integrate different viewpoints
Ability to make decisions with moderate impact on the immediate work unit
Ability to organize and prioritize own work schedule on a short-term basis
Ability to perform basic arithmetic and record, balance, and check results for accuracy
Ability to compose detailed reports, work-related manuals, and limited-scope publications
Ability to meet strict deadlines
High School Diploma or equivalent work experience; some college preferred
One to two years' mortgage servicing default experience preferred
Previous FHA claims experience preferred

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other employee portal discounts
Customized training programs
Employee referral bonuses
Educational reimbursement
Carrington Charitable Foundation community initiatives