Supervisor, Loss Mitigation Finalization

Carrington Holding Company, LLC

. Supervise a team of Finalization Specialists to maximize performance and ensure compliance in finalization, post-closing, and reporting processes for Loan Modifications and Partial Claims .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supervising teams within mortgage servicing, focusing on compliance, performance monitoring, and loss mitigation processes. Proficient in analyzing complex data and preparing reports to inform management decisions.

Highest-signal resume keywords

Mortgage Servicing ExperienceLoss Mitigation ExpertiseSupervisory ExperienceFHA, VA, USDA, FNMA, FHLMC KnowledgeMicrosoft Suite Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisStatistical InterpretationReport PreparationWorkflow ManagementProblem ResolutionLoanServ ProficiencyPerformance MonitoringTimeline Extension RequestsQuality ControlDocument Recording

Soft Skills

Decision MakingOrganizational SkillsCommunication SkillsPresentation SkillsTeam Leadership

Tools & Technologies

FNMA Investor PortalFHLMC Investor PortalCashiering Department SystemsLoanServ

Industry Keywords

Loss MitigationMortgage ServicingPartial ClaimsFinalization ProcessesCompliance Standards

About the role

Key responsibilities & impact

Supervise a team of Finalization Specialists to maximize performance and ensure compliance in finalization, post-closing, and reporting processes for Loan Modifications and Partial Claims
Carry out supervisory responsibilities including training, work planning and assignment, performance monitoring, rewards, discipline, complaint handling, and problem resolution
Request timeline extension variances from applicable insurers or agencies
Manage employees in workout technique, account recognition, and customer service
Supervise MOD/PC reversal request processing and completion
Troubleshoot and correct systematic MOD/PC errors
Supervise verification of Partial Claim amounts and posting ticket submissions to the Cashiering Department
Work with Client Relationship Managers to validate terms and secure Partial Claim funds from prior servicers
Supervise and validate closing out terms in FNMA and FHLMC investor portals
Prepare reports and track Loss Mitigation results and trends
Oversee daily team operations, workflow, and volume
Communicate daily goals, expectations, policy changes, and process changes
Monitor quality control and job performance through group training, one-on-one interaction, and role play
Provide minimal travel support for business operations as required
Supervise finalization of MOD/PC workouts in LoanServ, including investor reporting summary data
Prepare, manage, and send month-end MOD/PC reports to senior leadership and relevant departments
Perform other assigned projects and duties

Requirements

What you’ll need

Microsoft Suite at an intermediate level preferred
Ability to advise mid-level and senior management on projects and serve as a business-level subject matter expert
Ability to make decisions with significant impact on department credibility, operations, and services
Ability to organize and prioritize others’ work schedules over the long term
Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models
Ability to make informal presentations and speak in front of groups
High school diploma or equivalent required; college degree preferred
Five (5) years of mortgage servicing experience
Four (4) plus years of loss mitigation or document recording experience required
Knowledge of FHA, VA, USDA, FNMA, FHLMC, and Ginnie Mae loss mitigation document requirements, deliverables, and timelines required
Two-plus years of supervisory or management experience preferred

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail, and other discounts through the employee portal
Customized training programs for career advancement
Employee referral bonuses
Educational reimbursement
Carrington Charitable Foundation community fundraising and support