Vendor Management Supervisor, CMS

Carrington Holding Company, LLC

. Supervise daily activities of Vendor Management staff and set performance expectations .

Posted 10/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $71,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management, compliance, and performance evaluation, with a strong focus on regulatory adherence and effective team leadership. Proficient in managing vendor contracts, conducting risk assessments, and fostering a collaborative team culture in a remote environment.

Highest-signal resume keywords

Vendor ManagementRegulatory CompliancePerformance EvaluationTeam LeadershipContract Negotiation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor Risk AssessmentSLA ManagementKPI EvaluationManagement ReportingAuditingMortgage ServicingVendor OnboardingVendor TerminationData AnalysisProblem-Solving

Soft Skills

CollaborationTime ManagementCommunicationJudgmentConfidentiality

Tools & Technologies

MS OfficeOutlookSharePointExcelWordPowerPointTeamsVisio

Industry Keywords

Vendor ComplianceContractual RequirementsConsumer ComplaintsSecurity IncidentsAudit Remediation

About the role

Key responsibilities & impact

Supervise daily activities of Vendor Management staff and set performance expectations
Provide guidance, coaching, development opportunities and foster a collaborative team culture
Monitor and assess third-party vendor compliance with regulatory, contractual and company requirements
Evaluate vendor adherence to SLAs, KPIs and industry regulations; address issues
Maintain and improve department policies, procedures, forms, reports, training materials, job aids and checklists
Evaluate department reports and vendor management systems to maximize effectiveness and quality
Conduct performance assessments and recommend additional training
Oversee vendor risk assessments and review due diligence documentation
Manage monthly vendor scorecards, including consumer complaints and security incidents
Oversee annual vendor recertification package review and processing
Oversee vendor onboarding and termination processes
Review exception reports and analyze reporting processes
Respond to internal and external audit requests
Oversee review and tracking of vendor audit remediation plans
Manage escalated matters and present concerns to upper management
Perform other duties and special projects as assigned

Requirements

What you’ll need

High school diploma/GED or equivalent work experience; bachelor's degree preferred
Five (5) or more years of mortgage servicing, auditing, finance, compliance or vendor management work experience
Minimum of three (3) years in a lead or supervisory role with a team of two or more people
Experience establishing, negotiating, and enforcing vendor contracts and service level agreements
Management reporting experience
Ability to work independently and effectively in a complex remote environment managing team members and vendors nationwide
Proficiency in MS Office, with advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams and Visio
Strong analytical, problem-solving, collaboration and technical skills
Strong time management skills
Excellent verbal and written communication skills
Ability to work under pressure and meet deadlines
Ability to understand complex problems and explore alternative solutions collaboratively
Ability to exercise sound judgment and escalate issues appropriately
Ability to communicate effectively by telephone
Professional demeanor and sound judgment when interacting with internal and external individuals
Ability to maintain confidentiality of client, staff and vendor information

Benefits

Comp & perks

Comprehensive healthcare plans for you and your family
Discretionary 401(k) match of 50% of the first 4% of pay contributed
Fitness, restaurant, retail and other employee discounts
Customized training programs
Employee referral bonuses
Educational reimbursement
Carrington Charitable Foundation community initiatives