Account Manager

Cartamundi

. Serve as the primary point of contact for assigned accounts .

Posted 10/8/2026full-timeEast Longmeadow • Massachusetts • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities, effectively coordinating customer requirements and projects while ensuring excellent customer experience. Proficient in managing risks, communication, and collaboration across cross-functional teams in a fast-paced manufacturing environment.

Highest-signal resume keywords

Account ManagementProject CoordinationCustomer Relationship ManagementQuotation ProcessesMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project CoordinationQuotation ProcessesPricing ToolsCost CalculationsMicrosoft ExcelMicrosoft PowerPointSAPERP Systems

Soft Skills

Interpersonal SkillsCommunication SkillsNegotiation SkillsConflict ResolutionSelf-Motivation

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Business-to-BusinessHigh-Volume ManufacturingCustomer ServiceCross-Functional EnvironmentInternational Customers

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned accounts
Manage customer requirements throughout the full order lifecycle, from inquiry and quotation through production, delivery, invoicing, and payment
Coordinate multiple concurrent customer projects, maintaining priorities, timelines, action items, and communication
Build customer relationships, retain existing business, and identify account-growth opportunities
Identify, communicate, and proactively manage risks involving requirements, pricing, materials, production schedules, quality, and delivery
Communicate customer needs internally and ensure a strong customer experience
Collaborate with Supply Chain, Master Scheduling, Production, and Warehouse teams
Coordinate customer-requested changes and document requirements, commercial implications, timing, approvals, and internal actions
Attend customer and production meetings and document requirements, risks, action items, and next steps
Ensure quotations follow the required process and are delivered within established turnaround times
Report to the Vice President, NA Business Development – Card & Board Games
Work on-site at the East Longmeadow manufacturing facility
Travel domestically up to 25%

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and relevant experience preferred
5 to 7 years of successful experience in an externally facing account-management, customer-service, or similar role within a high-volume, fast-paced manufacturing environment
Business-to-business experience preferred
Experience coordinating multiple projects, customer orders, or workstreams simultaneously in a fast-paced, cross-functional environment
Formal project-management experience is not required
Experience with quotation processes, pricing tools, and cost calculations
Experience working with international customers or cross-border teams preferred
Strong organizational and project coordination skills
Strong interpersonal skills and ability to communicate verbally and in writing in English
Strong presentation and communication skills with internal and external audiences
Strong negotiation and conflict-resolution skills
Self-motivated with a drive for success
Strong Microsoft Excel skills, including PivotTables and lookup functions
Proficiency in Microsoft PowerPoint
Demonstrated commitment to company values and excellent customer experience
Experience with SAP or other ERP systems preferred
Ability to move throughout the facility
Ability to perform sedentary work involving prolonged computer use
Flexibility to address customer inquiries outside regular business hours as needed
Candidates must be 18 years old
Must be authorized to work in the U.S.; no sponsorship available

Benefits

Comp & perks

Competitive pay
Climate controlled facility
401(k) with company match
Health, dental, and vision insurance starting day one
HSA (Health Savings Account) and FSA (Flexible Savings Account)
Life insurance
Short-Term and Long-Term Disability
Paid time off
Tuition reimbursement
Employee discounts on daycare, gym memberships, travel, and much more
Domestic travel up to 25%