Manager, SME Account Management

Carwow.es

. Lead, coach, and develop a team of Account Managers with varying skill sets and areas of focus .

Posted 11/11/2026full-timeManchester • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in coaching and developing Account Managers while fostering a high-performance culture. Exhibits commercial acumen and strategic thinking to drive account growth and operational efficiency.

Highest-signal resume keywords

People LeadershipCoaching And MentoringCommercial AcumenAccount GrowthStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementSales TechniquesPerformance MonitoringOperational EfficiencyUpsellingRevenue-Driving ActivitiesProject ManagementProcess ImprovementMarket Trend AnalysisComplex Scenario Guidance

Soft Skills

CommunicationTeam BuildingAdaptabilityInitiativeCollaboration

Industry Keywords

Dealer PerformanceShare-Of-Wallet GrowthHigh-Performance CultureOperational BlockersCommercial Outcomes

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Account Managers with varying skill sets and areas of focus
Create an inclusive, collaborative, and high-performance culture where individuals are empowered to take initiative and ownership
Advocate for the team, identify growth opportunities, and support career development
Provide hands-on coaching through call listening, feedback, and sales technique development
Lead the team effectively through change and ambiguity
Own team productivity, performance, and morale, driving delivery against departmental targets
Support dealer share-of-wallet growth, offer volume and strength, and overall partner performance
Act as an escalation point for dealer behaviour disputes, suspensions, and goodwill cases
Identify and remove operational blockers
Contribute to key initiatives and accounts while overseeing multiple projects and priorities
Drive best-in-class account management practices, including upsell and adoption of additional services
Embed sales techniques, frameworks, and coaching within the team
Provide guidance on complex commercial scenarios and opportunities
Ensure the team delivers value to partners and maximises commercial outcomes
Embed scalable processes and structures enabling outstanding results
Streamline workflows and improve operational efficiency
Monitor company performance, market trends, and industry dynamics to inform decisions

Requirements

What you’ll need

Proven experience as a people leader, with a strong track record of coaching, mentoring, and driving performance
Comfortable managing ambiguity and making confident operational decisions in a fast-paced environment
Strong commercial acumen with experience in account growth, upselling, and revenue-driving activities
Ability to balance strategic thinking with hands-on execution
Excellent communication and stakeholder management skills
Deep understanding of sales or account management disciplines, with the ability to elevate team capability
Ability to work in our London Office for a minimum of 3 days a week
This role will be 95% office based, with very occasional travel to partners where required
Right to work in the job location without sponsorship is requested in the application form

Benefits

Comp & perks

28 days' holiday increasing to 35 with length of service, plus extras for house moves, weddings and more
Employee-friendly share options
Pension scheme via Royal London - up to 5% company contribution
Vitality private healthcare insurance
Life Assurance - 4x annual salary
Monthly coaching sessions with Spill - our mental wellbeing partner
Inclusive parental, partner and shared parental leave including up to 20 weeks' full pay maternity and shared parental leave, and 8 weeks' full partner pay, as well as fertility treatment and pregnancy loss policies
Bubble childcare support and discounted nanny fees for little ones
'Work from abroad for a month' annual scheme
Generous learning and development budget
£500/€550 home office budget
Competitive comp package