Sales Associate

Casa de Montecristo

. Cultivate strong guest relationships and deliver operational excellence as part of a high-performing team.

Posted 10/14/2026full-timeBurlington • North Carolina • United StatesJuniorMid-Level💰 $12 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong guest relationship management and operational excellence while delivering a world-class guest experience. Possesses extensive knowledge of Casa de Montecristo products and the ability to meet sales and KPI goals in a retail environment.

Highest-signal resume keywords

Guest Relationship ManagementSales and KPI AchievementCigar KnowledgePOS and Computer SkillsExceptional Interpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Work EthicHands-On Team PlayerEmotional IntelligenceFlexibility

Industry Keywords

Retail ExperienceHospitality ExperienceService-Centric EnvironmentStandard Operating ProceduresBrand Ambassador

About the role

Key responsibilities & impact

Cultivate strong guest relationships and deliver operational excellence as part of a high-performing team.
Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
Serve as a Casa de Montecristo brand ambassador.
Build customer relationships and communicate product features, benefits, and promotional information.
Work toward sales and KPI goals as a trusted, successful tobacconist.
Develop and maintain strong knowledge of Casa de Montecristo products.
Assist with complete store operations and execute corporate initiatives in a timely, efficient, and resource-wise manner.
Follow Casa de Montecristo policies, standard operating procedures, and state and local regulations.
Maintain visual and cleanliness standards to support the brand image and ensure a comfortable, responsible, and safe environment.
Perform other duties as assigned.

Requirements

What you’ll need

Previous experience in a retail, hospitality or other service-centric environment.
POS and/or computer skills needed.
Cigar knowledge is a plus.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Exceptional interpersonal skills.
Hands-on team player with a strong work ethic.
Passionate and persistent about delivering a stellar guest experience.
Track record of meeting challenging sales and operational goals.
Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.
Ability to regularly stand, walk, use hands, reach with hands and arms, and talk or hear.
Ability to frequently climb or balance, stoop, kneel or sit, and lift or move up to 35 pounds.
Ability to adjust focus.
Ability to work in an environment exposed to smoke or airborne particles and occasional wet or humid conditions.

Benefits

Comp & perks

Paid Time Off: PTO and floating holidays to support work-life balance.
Medical, dental, vision, and pet insurance coverage, effective the first of the month following the date of hire.
401(k) Retirement Plan with eligibility after 90 days of employment and a company match of up to 6%.
Company-paid short-term disability, long-term disability, and life insurance.
Opportunities for career advancement, ongoing training, and professional growth.
Exclusive discounts on cigar purchases.