Customer Service Representative

Casa Meta, Lda

. Assist Lead CSR with managing incoming calls and email inquiries for ECRS .

Posted 9/23/2026full-timeBoone • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage inquiries, prioritize tasks, and maintain detailed records. Proficient in using CRM systems and Microsoft Office Suite while fostering collaboration and effective communication.

Highest-signal resume keywords

Customer Service ExperienceCRM System ProficiencyMicrosoft Office SuiteProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTicket ManagementOrder ProcessingECRS Product KnowledgeEnterprise Resource Planning (ERP) System

Soft Skills

Communication SkillsTeam CollaborationEmpathyMultitaskingProfessionalism

Tools & Technologies

CRM SystemsTicketing SystemsMicrosoft Office Suite

Certifications & Qualifications

Associate’s Degree in Business Administration

Industry Keywords

Customer CareCall CenterRetailSales TechniquesService Level Agreements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Assist Lead CSR with managing incoming calls and email inquiries for ECRS
Review and update incoming support tickets with appropriate labels and components
Collect missing customer details and adjust ticket summaries to reflect root issues
Adjust ticket priorities according to Service Level Agreements when necessary and announce showstoppers
Assist support technicians with obtaining timely remote sessions to customer sites
Address non-technical tickets, including information requests and account changes
Report ticket trends to help the ECRS Core Support team identify emerging issues affecting groups of customers
Build customer relationships and trust through open communication and exceptional customer service
Record customer interactions and escalate complaints or needs through the ECRS ticketing and CRM systems
Accurately process webstore orders and other assigned order requests
Assist the Customer Care Administrator and Lead CSR with outreach campaigns
Perform other related duties assigned by the Director of Customer Care

Requirements

What you’ll need

Associate’s Degree in Business Administration or related field
At least 1 year of customer service or sales experience, such as call center, retail, insurance, or upselling, using multiple sales techniques
Solid understanding of computer basics, including Microsoft Office Suite, Operating Systems, CRMs, and the Internet
Experience using an Enterprise Resource Planning (ERP) system is a plus
Ability to quickly gather and retain knowledge of ECRS Product offerings
Ability to prioritize and multitask in a fast-paced and high-pressure environment
High level of business professionalism with exceptional attention to detail
Friendly demeanor with ability to understand and empathize with customers' business needs
Ability to act as a team player and foster collaboration
Proven oral and written communication skills
Logical problem-solving skills
Must be authorized to work in the United States

Benefits

Comp & perks

ECRS offers a high-tech career in a resort college town setting
Consideration for employment and advancement without regard to race, color, religion, gender, sexual orientation, disability, age, political affiliation, or national origin