Production Associate – New Grads Strongly Encouraged to Apply

Cascade Financial Services

. Provide direct sales and operational support to one or more Loan Officers .

Posted 11/11/2026full-timeUnited StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing loan pipelines and providing exceptional customer service throughout the lending process. Proficient in compliance and regulatory requirements while maintaining accurate loan records and documentation.

Highest-signal resume keywords

Loan Pipeline ManagementCustomer Service ExcellenceCompliance and Regulatory KnowledgeMicrosoft Office Suite ProficiencyOrganizational and Time Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Documentation ManagementLoan Origination SystemsData AnalysisProblem ResolutionAttention to Detail

Soft Skills

Effective CommunicationTeam CollaborationAdaptabilityActive ListeningPrioritization

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

Lending ProcessBorrower SupportOperational SupportRetailer PartnershipsFast-Paced Environment

About the role

Key responsibilities & impact

Provide direct sales and operational support to one or more Loan Officers
Serve as a key point of contact for borrowers, retailer partners, and internal operations teams
Manage the loan pipeline from application through processing submission
Coordinate loan files with Operations and Sales teams
Collect, review, and organize loan documentation, including signed disclosures, income documentation, and asset documentation
Handle inbound inquiries and conduct outbound follow-up calls regarding loan status, documentation requirements, and next steps
Deliver proactive communication, timely follow-up, and professional customer service
Monitor Loan Officer pipelines to ensure applications progress efficiently and deadlines are met
Complete compliance, disclosure, redisclosure, and regulatory requirements accurately and on time
Maintain accurate loan records and regularly update systems
Support borrowers throughout the lending process from application through closing

Requirements

What you’ll need

4-year college degree
Strong organizational, time management, and prioritization skills
Ability to manage multiple tasks and deadlines in a fast-paced environment
Exceptional customer service and communication skills, including professional written, verbal, and active listening abilities
Ability to learn quickly and adapt to changing priorities
Ability to thrive in a team-oriented, results-driven environment
Strong attention to detail
Ability to analyze information, identify issues, and exercise sound judgment when resolving problems
Proficiency with computer applications and technology
Ability to learn and navigate loan origination systems and other business software
Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and Teams

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401K match
PTO
Sick Time
10 Paid Holidays
Remote work opportunities
Comprehensive onboarding program
Dedicated training and mentorship
Hands-on learning opportunities
Ongoing coaching and feedback
Compliance and regulatory training
Cross-functional exposure to Processing, Underwriting, Closing, and Funding teams
Opportunities for career advancement and continued learning
Work/life balance
Positive/family-like work environment