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About the role
Key responsibilities & impact- Oversee the daily operations of Coburn Woods Apartments
- Maintain designated office hours for tenants
- Facilitate monthly tenant community meetings
- Address tenant concerns, complaints, and issues; follow the Complaint Process and escalate when appropriate
- Collect and process rents, deposits, and chargebacks
- Complete and submit weekly reports to the Portfolio Manager
- Assist with tenant move-ins, orientations, and move-outs, including related paperwork
- Support annual and as-needed tenant recertifications with the Compliance Department
- Prepare vacant units for re-rent and ensure timely security deposit refunds
- Maintain inventories for property equipment, furnishings, janitorial, and grounds supplies
- Inspect apartments and common areas and report maintenance needs
- Respond to maintenance requests, perform minor repairs, or coordinate vendor services
- Maintain grounds through watering, mowing, edging, fertilizing, and weeding
- Maintain clean and safe common areas and remove snow and ice as needed
- Comply with property regulations, policies, and procedures
- Assist in crisis situations and follow emergency protocols
- Document and maintain records for agency, local, state, federal, and billing compliance
- Ensure tenant and property safety; understand fire regulations and evacuation procedures
- Adhere to mandatory abuse reporting laws and HIPAA requirements
- Complete required annual employee training
- Participate in staff meetings, supervision sessions, and departmental and agency meetings
- Perform other duties as assigned
Requirements
What you’ll need- A High School Diploma or GED
- CPR/First Aid certifications are required and must remain current
- Ability to travel to multiple locations throughout the Portland Metro area
- Effective communication and active listening skills
- Demonstrated effective interpersonal and customer service skills
- Ability to work proactively and effectively in a team as well as independently
- Basic Knowledge of Trauma Informed Care (TIC), Motivational Interviewing, and Evidence based practices
- Ability to operate computer hardware and software at a level needed to effectively perform job functions
- Ability to perform CPR, First Aid, and effectively use AED equipment
- Employees are responsible for obtaining and maintaining all licenses, certifications, registrations, and other credentials required for their position
- Preferred: One-year relevant experience
Benefits
Comp & perks- Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year
- Medical and Dental Coverage (begins 1st of the month following hire date)
- VSP Vision Discount Plan
- 403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year
- Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
- Short-Term Disability, Long-Term Disability, and Life Insurance
- Paid Bereavement and Jury Duty Leave
- Length of Service Award
- Voluntary Life Insurance
- Supplemental Insurance
- Student loan forgiveness options
- Employee Assistance Program (EAP)
- Bike to Work Reimbursement
- Generous benefits for full-time and part-time employees (20 hours + pro-rated)