Program Supervisor II, ITBC – Garlington Center

Cascadia

. Provide leadership and oversight of day-to-day program operations, integrating best practices and evaluating service delivery .

Posted 11/10/2026full-timePortland • Oregon • United StatesMid-LevelSenior💰 $72,253 - $76,865 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates leadership in program operations and service delivery while ensuring compliance with organizational policies and quality standards. Proficient in managing resources, fostering collaboration, and applying evidence-based practices to enhance care for residents.

Highest-signal resume keywords

Master's Degree In Behavioral ScienceQualified Mental Health Professional (QMHP) CredentialCrisis Response ManagementFeedback Informed Treatment (FIT) PracticesMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Operations ManagementResource ManagementQuality MonitoringReport PreparationTimekeeping OversightExpenditure MonitoringMotivational InterviewingEvidence-Based PracticesCPR CertificationAED Equipment Usage

Soft Skills

Excellent Communication SkillsInterpersonal SkillsStrong Problem-Solving SkillsOrganizational SkillsAttention To Detail

Certifications & Qualifications

Current QMHP CertificationCompliance With Oregon Administrative Rules (OAR)

Industry Keywords

Recovery ModelsService DeliveryStakeholder CollaborationContinuity Of CareBehavioral Health

About the role

Key responsibilities & impact

Provide leadership and oversight of day-to-day program operations, integrating best practices and evaluating service delivery
Communicate and collaborate with internal and external stakeholders to ensure continuity of care
Foster collaboration among team members and across the organization
Provide regular updates to management and communicate relevant information to frontline staff
Manage resources efficiently in accordance with established procedures and policies
Monitor operations to ensure quality and consistency
Oversee and approve timekeeping and leave requests in compliance with organizational policies
Support staff to ensure alignment with program goals and objectives
Organize day-to-day workflows to support staff and ensure high-quality care for residents
Prepare reports as requested
Monitor expenditures and the use of agency and program resources
Recommend and implement strategies to improve efficiency
Apply Feedback Informed Treatment (FIT) practices as part of the service delivery team
Manage crisis response
Provide direct supervision to staff
Perform other duties as assigned

Requirements

What you’ll need

Must have a master’s degree in a behavioral science field from an accredited college or university
Demonstrate the competencies to become credentialed as a QMHP as outlined in the Oregon Administrative Rules (OAR)
Certification must be current and in compliance with the OAR’s
Must meet the requirements to be credentialed as a Qualified Mental Health Professional (QMHP) through MHACBO
A minimum of three years of relevant work experience
Ability to use computer hardware and software, including Microsoft Office Suite
Familiarity with recovery models, motivational interviewing, and evidence-based practices
Excellent communication and interpersonal skills, with the ability to work collaboratively with clients, staff, internal and external stakeholders
Strong problem-solving skills and analytical abilities
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
Must have the ability to travel to multiple locations throughout the Portland Metro area
Must have the ability to perform CPR and properly use AED equipment
Required credentials must remain active and in good standing as a condition of employment

Benefits

Comp & perks

Generous Paid Time Off Package - Full-time employees earn 6 weeks of PTO in their first year!
Medical and Dental Coverage (begins 1st of the month following hire date)
VSP Vision Discount Plan
403(b) Retirement Plan - Eligible after 60 days with immediate 100% vesting and a 1-to-1 company match up to 3% per pay period, plus the opportunity for an additional discretionary contribution (up to 5%) at the end of the fiscal year
Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
Short-Term Disability, Long-Term Disability, and Life Insurance
Paid Bereavement and Jury Duty Leave
Length of Service Award
Voluntary Life Insurance
Supplemental Insurance
Student loan forgiveness options
Employee Assistance Program (EAP)
Bike to Work Reimbursement
BLS certification training will be provided within the first 60 days of hire for client-facing staff
CPR certification training will be provided within 120 days for all other staff