Junior Call Center Operator – Inbound Customer Service, Open to People with Disabilities

cassi

. Provide authorization numbers for procedures performed within the provider network, within the scope of authority .

Posted 9/22/2026full-timeSão Paulo • BrazilJunior💰 R$2,208 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and support within the healthcare sector, with a focus on effective communication, problem-solving, and maintaining confidentiality of health information. Proficient in managing inbound and outbound calls while ensuring customer satisfaction and adherence to quality standards.

Highest-signal resume keywords

Customer Service ExperienceInbound And Outbound SupportKnowledge Of Healthcare SectorMicrosoft Office ProficiencyTraining In Customer Relations

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Effective CommunicationProblem-SolvingCustomer Satisfaction FocusAdministrative SupportQuality Management Participation

Tools & Technologies

Technology SystemsCASSI Contact Center

Industry Keywords

Healthcare Delivery ModelCustomer RetentionCollections SupportQuality PolicyCustomer Care

About the role

Key responsibilities & impact

Provide authorization numbers for procedures performed within the provider network, within the scope of authority
Guide, refer, and authorize users and service providers in accordance with the principles and guidelines of the healthcare delivery model
Provide customers and service providers with prompt, accurate, and courteous administrative information
Record suggestions and complaints, provide solutions within the scope of authority, and refer issues for internal review
Record information about medical procedures in technology systems to support the medical team’s analysis
Perform outbound telemarketing activities
Provide support through multiple communication channels
Receive and forward transportation requests for technical assessment and report them to the immediate supervisor
Handle second-level support processes, operational support, inbound calls, and requests from the Inbound Customer Service Management team
Handle second-level support processes, operational support, outbound calls, and requests from the Outbound, Multichannel, and Second-Level Support Management team
Ensure the quality of telephone service, confidentiality of health information, standardized responses, and customer satisfaction
Keep up to date with CASSI Contact Center processes
Maintain the organization of the workstation, materials, and equipment
Participate in the Quality Management System when requested
Assist in preparing and updating documents
Serve as a trainer and knowledge multiplier for updates, new procedures, and system implementations
Work across customer service modules according to the work schedule strategy
Submit suggestions and improvement proposals in support of the Quality Policy

Requirements

What you’ll need

High school diploma
Experience in customer service
Currently pursuing or completed higher education (preferred)
Knowledge of customer retention (preferred)
Experience with inbound and outbound customer service (preferred)
Experience in collections and retention support (preferred)
Knowledge of Microsoft Office (preferred)
Basic computer skills (preferred)
Knowledge of the healthcare sector (preferred)
Training in customer service, customer relations, and customer care (preferred)

Benefits

Comp & perks

Food allowance: BRL 498.48
Meal/food allowance: BRL 875.82
Health insurance (optional; available only for indefinite-term contracts)
Private pension plan (available only for indefinite-term contracts)
Five paid personal days per year; in the year of hire, the number is prorated based on the start month
Childcare assistance
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